Naim MuSo sound system connected to my home network without a password.

senator91
Contributor II

I just purchased a Naim MuSo sound system and when connecting to my home network, which by default is WPA2 protected, it cnnected without asking for a password. How is that? I don't think that should have happened. Right? I'm on the Fibe internet with the GigaHub 4000 I believe it is. 

0 11 587
1 helpful reply

Accepted Solutions

Vanadiel
Community All-Star
Community All-Star

This is common for devices that do not have any means of entering passwords. Instead they use a setup app on your phone.

this shows you such a process. It's very common for thermostats, streaming devices etc... It basically a WPS setup using the app. That is also why your phone has to be on the same WiFi network as the streamer.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

View reply in original post

11 REPLIES 11

Retiredandbored
Valued Contributor

I here your concern and confusion. 

 

These are the instructions I see

"Ensure that the iOS or Android device on which you have installed the Naim App is connected to the same wireless network you wish your Mu-so to use. Open the Naim App and select Setup new Mu-so. Follow the on-screen instructions to connect Mu-so to the wireless network.

 

Unless the app is automatically drawing configuration from your phone and pushing, which I can't see happening because the wifi credentials are fully encrypted and unavailable to an app or even you. Any media device I have ever connected has required a password, even wifi light switches, doorbells, etc.

I was reading further online and found that the connection of the app to the temporary wifi for connecting the app on your device to the Naim does not require a oassword to set up the system. In the setup if you want to connect to your wifi network it will show available wifi source. I did read that it may ask for password, but I can't see how it could connect without one because I cannot understand how it could ever get it. The word may, and I am not sure this is a manufacturer doc or a forum. To here the word may makes me very uncomfortable. 

 If it didn't ask for it personally I would disconnect and search the internet. Unplug it consider a factory reset and repeat the process following factory instructions. Built in steps are not always clear. I have made mistakes in connecting devices to my wifi via a phone app and had to start over but never did I ever get a connection to my wifi. I could access the device without a password and somebody them still showcthose passwords butvtryingvto connect again I couldn't. A factory reset was the only way vusuallybaftercconbectedvto the device and using my phone it no longer requires a password to access the app, but my wifi remains secure. Google home mini ecobee, to link all connect as long as my phone and device are on the same network. Some like my bell smartphone do require the alarm.com username and password, but that is to be expected. It is designed under the foundation of a security system actually operating indepently of Bell.  Although the bell smartphone app is branded bell it connects to alarm.com. 

I don't know your use design or usage design so can't say anymore.

 

I say disconnect. Unplug it. It may be creating a compromise to your network safety as the access to the device by another phone will be able to access your music system as my reading suggests that the temp wifi from the device may come back and the writer was concerned that others could access it as it requires no password. 

I do wonder if in your setup the connection process to your wifi was completed. 

These are guesses and you are right to ask about it and have concerns. 

There is a lot of discussion on the internet on your product and I only did a very cursory search. 

Read through the device information, consider changing your password if you believe it to be connected. 

On linevthere are steps to choose the network and add the new password. 

There are documents and videos. 

The issue is with you Naim but your concern is value. 

 

Keep the forum up to date. Devices that connected to our networks are designed to have you choose and authenticate with your wifi. 

I have never seen an exception to this but one doc I read said may. Scary if it is true.

If anyone ever runs into a non bell device not requiring password authentication personally I would unplug it and do research ab/or contact their support directly

You are commended for asking and for being concerned. 

Bruce

 

Vanadiel
Community All-Star
Community All-Star

Did you use WPS to connect?

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Very good question. I never think if it because I have it turned off externally and I know the said and password. 

Bruce

No, I just used the app as suggested by the setup guide. I've reset the unit several times trying to see if I can somehow get a password prompt, but it connects to my network everytime directly. I've never encountered this before and find it very perplexing. 

Vanadiel
Community All-Star
Community All-Star

This is common for devices that do not have any means of entering passwords. Instead they use a setup app on your phone.

this shows you such a process. It's very common for thermostats, streaming devices etc... It basically a WPS setup using the app. That is also why your phone has to be on the same WiFi network as the streamer.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Interesting. I don't know how "common" this is as I have a multitude of wifi connected devices, including thermostat, several other streaming devices, smart bike, garage door opener etc., and I can tell you every device has required the password to the wifi to to access the network. 

Vanadiel
Community All-Star
Community All-Star

My thermostat only needed the code on the thermostat entered into the app on my phone.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Vanadiel
Community All-Star
Community All-Star

It's actually very common, although most people do not question it. But it's a good observation to make.

App wifi setup 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Well, in anycase it good to know, and looks like the inegrity of the network remains intact. Thanks for all input. 

Vanadiel
Community All-Star
Community All-Star

Not a problem, and happy listening!

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Retiredandbored
Valued Contributor

Still confused. I have never not had to connect to wifi on IOT devices. 

Would you not have to initiate WPS at the modem to make the connection. As I understand WPS you can start it from the device but you have to also start in in the gateway as well or visa versa. 

So if one started WPS at the modem from the button or menu you have two minutes to start WPS search from device or apps. 

I think I have been through 5 WIFI thermostats 13 tv and media devices, over 50 lights switches cameras and other IOT smart devices, stoves dishwasher dryer sprinkler system, cameras, etc. 

Never have I ever not been asked for a password, but the article I read did say "may"

I personally stopped using WPS quite a while ago after I watched someone go into a friend house a couple of years back and push WPS and get access without permission. 

I now turn it off in the abmin interface and WPS is off. 

Access is shared via QR code, or I just dictate it. I write it down temporarily or email to my phone copy and paste for ease and delete the email. 

Left over practice fro healthcare HIPPA requirements. I will agree residential products can be soft on meeting industry standards, but I still generally buy corporate and residential products that meet those standards. 

If the OP is comfortable do enjoy your music. I do wonder though if maybe you got a Bluetooth connection from device to your phone app.  

That doesn't need password but does usually require pairing from both sides. 

Great question. 

Just call me paranoid. I had to ensure security. My job was on the line as well as patient information if I didn't ensure it on my own, by staff or contractors and suppliers. 

I have stated my opinion, I remain confused, but if OP is content, do enjoy. 

Bruce