TP Link smart switch - Connectivity issues

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DSAMS
Contributor

‎10-18-2022 02:55 PM - last edited on ‎12-17-2024 03:09 PM by

Recently I switched to Bell Home Hub 4000. Apparently, I lost a steady connection with my TP Link smart switches HS200. I called Tp-link tech support and they ask me to turn off 5Hhz or separate 2.4Ghz n 5Ghz.

I still experiencing the connection issue after I disabled 5Ghz.

Kasa firmware update has been done.

Please suggest me what to do.

Thank you.

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ZaneP
Community All-Star
Community All-Star

‎10-18-2022 04:05 PM

Hi @DSAMS ,

There are a number of things that could be going on.

I don't own these TP-Link smart switches so I can only offer you some suggestions.

Did TP-Link ask you to do a reset and restart on the switches? Or a factory reset? I would try these steps first.

I don't think you need to turn off Whole Home Wifi and separate the 2.4Ghz and 5.0Ghz bands. They should connect to the 2.4Ghz band automatically. Do you have any other wireless devices having problems connecting to the Home Hub?

Also, just wondering if you are a new Bell customer? It's possible that the TP-Link devices still have their "old" IP addresses, from the previous provider's modem/router. These addresses may not be in the same range as Bell's DHCP addresses. If the HS200s can be manually configured, you need to make sure that they are connecting to IP addresses in the 192.168.2.x. range.

I hope others who use these smart switches will post some thoughts based on their experience. Meantime, let us know how it's going!

Cheers,

ZaneP

I don't work for Bell, I'm just a customer

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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ZaneP
Community All-Star
Community All-Star

‎10-18-2022 04:05 PM

Hi @DSAMS ,

There are a number of things that could be going on.

I don't own these TP-Link smart switches so I can only offer you some suggestions.

Did TP-Link ask you to do a reset and restart on the switches? Or a factory reset? I would try these steps first.

I don't think you need to turn off Whole Home Wifi and separate the 2.4Ghz and 5.0Ghz bands. They should connect to the 2.4Ghz band automatically. Do you have any other wireless devices having problems connecting to the Home Hub?

Also, just wondering if you are a new Bell customer? It's possible that the TP-Link devices still have their "old" IP addresses, from the previous provider's modem/router. These addresses may not be in the same range as Bell's DHCP addresses. If the HS200s can be manually configured, you need to make sure that they are connecting to IP addresses in the 192.168.2.x. range.

I hope others who use these smart switches will post some thoughts based on their experience. Meantime, let us know how it's going!

Cheers,

ZaneP

I don't work for Bell, I'm just a customer

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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brandone
Contributor
In response to ZaneP

‎04-09-2023 03:51 PM

I used to have a homehub 3000 and a tp link archer 73 router. The homehub was names bell903 and the tp link was names wholehomewifi. everything worked great.

This week I upgraded to the giga hub 4000. made a similar setup where I wanted my tp link router, but the giga hub would drop the signal after 5 minutes and internet would go out. tv and home phone would work. so bell tech support suggested I unplug the tp link, and the signal hasn't dropped since. but my giga hub is in the basement and I absolutely need the tp link to get good speeds all around the house. Any ideas on how to fix this??

Thanks!

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