Unable to connect to VPN server behind the Giga Hub

[imran025]

Hi everyone,

I had an issue that started on February the 25th. I have a VPN server setup to access my local network which had been working just fine for a more than 2 years and suddenly with no changes done to the account or the server and settings I am unable to connect to my home VPN server anymore. I have tried it with multiple configurations for VPN including L2TP/IPsec as well as OpenVPN server and neither of them accept incoming connections. The request doesn't even make it to the server and it seems to be dropped right at the router.

Any help would be appreciated.

[BellPatricia]

Hi there @imran025 

Thank you for reaching out to the Bell community 🙂

Please provide a bit more information so the community can better assist.

• Which VPN are you are using, and is it for a corporate (workplace) connection or just for your personal set up?
• What is the error message that you get when you try to connect? 
• What type of device/operating system are you using?

Can you try connecting to your VPN server from a device outside of your home network (e.g., using mobile data). Also, check your firewall or antivirus software to make sure it is not blocking the VPN connection. 

Let us know how everything is going,

@BellPatricia 

[JDJoshi]

Hello, 
I am facing the same issue on my server. Did you find a solution to it?

[Vanadiel]

I checked using ExpressVPN and it works without an issue. So unless Bell updated the home hub firmware and either broke or changed something, the issue is not with Bell.

I do not use a home hub, but I do use Bell Fiber and the Bell network.

[dks]

What modem does the user have? If they have the Giga Hub, there has been no firmware upgrade recently. If they have the HH 2000/3000/4000 with a separate ONT, again that bypasses everything. The Giga Hub has an integral ONT. Any change is not likely on the Bell side. Clarity on the use of bypass would be helpful. 

[imran025]

Hello Patricia, 

The VPN I have setup is a personal (L2TP/IPsec) VPN running on a Linux OS. I was able to connect to it prior to the 25th of February and around 10:45am the connection dropped and haven't been able to connect. The error message I receive from the client says Your connection failed because of an unrecoverable error. I have no logs on the server showing an attempt to connect was made which leads me to believe that the modem denies any requests from making it to the Linux server behind it.

An update: I have also attempted to setup an OpenVPN server and failed to connect to it from the client as well.

Thanks,

Imran

[imran025]

No, sorry no solution to it. I have reinstalled and setup the VPN server from scratch and nothing has changed.

[imran025]

I may not have understood your test, you are successful in connecting to the ExpressVPN service? If so, my issue is different, I have a VPN server behind the Bell modem in my home network which I would like to connect to from outside the network and I am unable to.

[imran025]

Thank you @dks. I have the Giga Hub and I have setup port forwarding for the VPN ports to the VPN server. Is there another place I should setup the bypass?

[JDJoshi · Accepted solution]

I traced the ping on my system with both L2TP and OpenVPN and the ping is rejected at the modem. If I set up a router behind the gigahub and then setup ADMZ onto that router(giving it a WAN public IP same as bell gigahub)  only then VPN works. The thing is you can't test it by just pinging because apparently bell blocks ping requests. No other method worked for me.

[Von]

I’m having the same problem but I just got my phone

[Vanadiel]

What problem would that be, access to a VPN server to remotely access your local network?