Thank you for your question. 5G availability depends on many factors including your phone (is it 5G capable?) and distance to the cell site. Because of the nature of the 5G signal, it does not travel as far and can more affected by local interference such as buildings. That causes the cell phone to switch to LTE and then 4G signals. You can set your phone to 5G Auto, which handles the switch automatically or LTE only. It's probably not helpful to force your phone to use 5G only or in the Apple ecosystem, 5G Standalone, as you may experience more signal loss. As Bell itself says, "Speed, performance and whether a 5G/5G+ device uses the available 5G/5G+ network depend on various factors including: your rate plan, topography, environmental conditions, the current serving radio conditions at your location and whether the device is actively downloading or uploading data." And, "Speed and signal strength may vary due to traffic, topography, environmental conditions and other factors, including Bell’s Internet traffic management practices (e.g., priority access to emergency personnel and critical infrastructure personnel)."
You can see Bell's coverage map here. https://www.bell.ca/Mobility/Our_network_coverage
You will see as you zoom in there are areas where there are gaps.
Thanks for your question.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
