Caller ID only shows Unknown Number for incoming calls

[KevinC]

My Iphone 7 Plus on a prepaid plan only shows "Unknown Number" for all incoming calls. My prepaid plan includes the "Call display and Message Centre Express" feature.

Is there a setting that needs to be made to my account to turn on call display?

Kevin

[WelshTerrier]

Good Day.

Incoming Caller ID generally has nothing to do with any settings on your device. That is controlled by the carrier and the caller.

Here are a few ideas that may help you out:

1. Is this a new or different device?
2. Did you purchase this new SIM from Bell?
3. Did you update your device settings on MyBell >  Mobility > Device details > Manage My SIM & device.
4. Did you back up your device prior to SIM change?
5. Did you restore your device after SIM change?
6. Have you done a hard boot of your device?

If you have completed all of the above, I'd contact Bell Mobility Customer Support & ask that they activate your caller line identification settings.

Let us know how you are making out & if you require any further assistance.

Take care.

[Master]

Hi, thank you for your helpful rezponse. Yes I did all of that,  I will be contacting bell CS to activate the line. Thanks again

[Max77]

Could you help me with my issue with my contacts and all other calls coming in as private? Also my voicemail says unsubscribed. The only change is I just switched phones. Same plan. Thank you.

[WelshTerrier · Accepted solution]

Good Day.

Your Caller Line Identification may need to be activated.

Try rebooting your device by turning your phone completely off. Remove & reinstall your SIM. Power your device back on & place a call to your phone from another line.

The information about the number that is calling you is sent to your phone/tablet by Bell. (Bell Mobility). If the carrier (Bell) does not send this information, the incoming call will be displayed as being from a private number. This could mean that your caller ID display service is not enabled on the SIM card.

You also mentioned that you purchased a new phone. You did not provide any details in terms of how you transferred the service to the new device.

Here are a few ideas that may help you out:

1. Did you purchase this device from Bell? Are reusing your existing SIM?
2. Did you purchase a new SIM from Bell?
3. Have you verified within MyBell to see if the device information has been updated & the features are present?
4. Did you update your device settings on MyBell > Mobility > Device details > Manage My SIM & device.
5. Did you back up your device prior to SIM change?
6. Did you restore your device after SIM change?
7. Have you done a hard boot of your device?

If you are still experiencing this problem after reviewing the above, please contact Bell Mobility Tech Support.

Call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if we can provide you with any further assistance.

Take care.

[Max77]

When I went to return my old device, I hit activate new device on my bell acct. As soon as I did that, I lost access. No data no texting no phone calls. I was on phone with tech support for 4 hours. They had me download an esim because my previous sim was not working anymore. Everything returned except the private calls being shown. I have done everything to rectify this. Still nothing. Bell says all my callers must be blocking. No. Then she said it was on their end and to call Samsung. It is a bell issue if it all started with me activating a new phone that was previously working.

[Cookie]

Why my caller id nit working always show no caller id every time someone calling me