Can't make international calls

[Ethan]

Hi, I can't seem to make a call to China. I want to know why. Does my mobile rate plan include free international calls? Thank you!

[BellKris · Accepted solution]

Hi there @Ethan.

Welcome to the Community.

When calling a country aside from Canada and the US, first make sure you're using the correct dialing pattern for the country in question.

Secondly, you can check under My Plan in your MyBell profile to confirm if you have any restrictions on international and/or US calling in place. As an example, you may see "Restrict outgoing international calls" underneath Add-ons and promotional data. If you do see a restriction, you'll need to contact Customer Service at that time for assistance in having it removed.

[McLari]

I've been unable to make calls outside canada and neither could I be reached. A bank in Nigeria needs to reach me for verification but couldn't. What could be happening??

[Tsk1]

I am in Germany and trying to make a local call and getting a message sying international calls are not enabled.

[AlexS]

Have you logged on your bell acct to see if this could be added online? If can’t you need to contact a live agent by phone or online chat ASAP.

[Ing]

I have Roam Better activated as I am in the United Kingdom. I tried to make a call within the uk but got a message saying international calling is not activated. I thought I could make calls within the UK as part of the service.

[Doot]

Hello, I’m having trouble connecting to a USA phone number: All calls from my iPhone result in immediate ‘Call failed’. Calls made to this number from other phones systems work fine. Any suggestions?

[zxueqian]

I have 1000 min international long distance on my mobility plan. Today I tried to make a call to hongkong by using both the area code and the 011+ area code methods, but all I could hear is the the call cannot be completed. Any suggestion on how to complete the call?

[WelshTerrier]

There are any number of factors that can give you this message. E.g. Incorrect dialing, wrong number, international carrier issues to Hong Kong, disconnected number, cellular out of range or turned off, etc.

I would suggest that you reconfirm that you have the correct telephone phone number that you are dialing in Hong Kong. If the number is correct, active & in a working service area, I would once again call the number at a later time using the information I have provided below.

When calling a country aside from Canada and the US, first make sure you're using the correct dialing pattern for the country in question.

Calling a number in Hong Kong from Canada:

• Input your country's exit code (011 for Canada /USA) followed by Hong Kong's country code (852).
• Enter the 8-digit phone number and dial.
  

You can also make this same call on a mobile phone by:

• Inputting the + key followed by Hong Kong's country code (852)
• Enter the 8-digit phone number and dial.

Thank you reaching out. Take care.