Cannot call any landlines from my cell phone

[Megan R]

I try to call a landline from my cell phone and it does not ring at all and doesn't connect the call.  All I hear is my own voice echoing back and the occasional clicking.  The call eventually gets shut down citing a "network error".  I powered off and restarted my phone and it still does not work.  It does not appear to be a network issue, as I had my co-worker try calling a landline from his bell network cell and he was able to get through.

[WelshTerrier · Accepted solution]

Let's have a look at the following ideas & suggestions that may help in solving your problem:

1. Is this Monthly or Pre-paid mobility plan?
2. Did you purchase this device from Bell?
3. Is this a new mobility account?
4. Are you porting your number from another carrier?
5. Is this an account transfer or device upgrade?
6. Have you done a full power off of your device?
7. Have you removed the SIM & reinserted it after powering your device off?
8. Can you view your account & device in MyBell > Mangae my device. Is the information up to date?
9. Have you checked for iOS / OS update?
10. Are your apps up to date?
11. Have you called anyone at Bell Mobility Customer Services > Tech support?

If not, please reach out to Bell Mobility Customer Service by calling: 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank your contacting the Bell Community Forum. If you require further assistance do not hesitate to reach out once again.

Take care.