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02-22-2024 06:45 PM - last edited on 02-23-2024 08:23 AM by BellAntgio
Mobile data doesn't work with express VPN on automatic protocol only with lightweight UDP has this happened to anyone?
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02-26-2024 07:59 AM
Hi there, @Johnnymunn. Welcome to the Bell Community, and thanks for your post.
We wanted to check in and see if you've had any success getting your data to connect via a VPN since your post. If so, could you provide a few details?
- For the sake of troubleshooting, are you able to make use of your data normally when the VPN is disabled?
- Have you tried with different VPNs?
- Could you clarify a bit as to how it doesn't work? Is this zero bars to being unusable, or a degradation of speed?
- What troubleshooting steps have you otherwise completed?
- If all else has failed, have you taken the time to contact our Tech Support team and open a ticket?
Let us know if you were still in need of assistance, or if you were able to find a solution. Looking forward to hearing back from you.
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02-26-2024 07:59 AM
Hi there, @Johnnymunn. Welcome to the Bell Community, and thanks for your post.
We wanted to check in and see if you've had any success getting your data to connect via a VPN since your post. If so, could you provide a few details?
- For the sake of troubleshooting, are you able to make use of your data normally when the VPN is disabled?
- Have you tried with different VPNs?
- Could you clarify a bit as to how it doesn't work? Is this zero bars to being unusable, or a degradation of speed?
- What troubleshooting steps have you otherwise completed?
- If all else has failed, have you taken the time to contact our Tech Support team and open a ticket?
Let us know if you were still in need of assistance, or if you were able to find a solution. Looking forward to hearing back from you.
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