Good Day.
Depending on mobiledevice , you should be able to determine whether you are connected to a power source or not. If you do not see a power connection on your display, it can be either the charging cable, battery, or an issue with the device.
The easiest & fastest method of checking this out would be to change the cord, plug the device in & see if it charges. If it does not charge, then it is now time for you to decide on next steps ; repair or replace.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
