Connected Car Activation Issue

[Mchow]

Having trouble activating my connected car plan. My 3GB trial ended with AT&T, and I selected the 5GB $35/month prepaid plan. But having trouble activating. Got an email saying it’s activating and to start the car to finalize. Turned the car on and off all the day but no luck.

[BellKris · Accepted solution]

Hi there, @Mchow. Welcome to the Bell Community, and thanks for reaching out.

We wanted to check in and see if you were still having issues with your Connected Car. If so, have you taken the time to confirm your car is officially supported on our Bell Connected Car page? Otherwise, have you checked our FAQs on our Support page What is Bell Connected Car and how do I use it?

Beyond that, please do share what troubleshooting steps you've personally taken, as well as if you've touched base with our Tech Support team to determine if further investigation is needed.

Looking forward to hearing back from you. Best wishes.

[Mchow]

Yes it’s officially supported. I reached out to a bell technician and we had a chat, they said they were going to call me back the next day. I got a call the next day and missed it but now I don’t know how to reach them back. I’ve paid and 10 days later still don’t have service. Unfortunate service from bell.

[Mchow]

It’s been over a month and my connected car service has still not worked. Asked for a refund from bell since I didn’t get a chance to use it at all, and they said they weren’t able to refund me. Terrible.

[Plugmate Car]

Just recently my Connected car had no data connection, I believe the car modem is working, it works connecting to wifi and phone hotspot. It shows 4G on the screen but no signal.  There is something wrong with Bell car connected services. Hope this would be rectified as it is critical on navigation and other car features. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Which connected car plan do you subscribe to? Have you verified that your plan is still active on MyBell?

Connected Car with Integrated Wi-Fi | Bell Mobility | Bell Canada

Have you checked our FAQs on our Support page: What is Bell Connected Car and how do I use it?

What troubleshooting steps you've personally taken? E.g. Have you checked out your existing mobility data plan?

Have you contacted Bell Mobility Tech Support to determine if further investigation is needed? Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know.

Take care.

[Frustrateduser1]

This is precisely where I find myself, in December of 2025. Both of these screen shots could be from my car, my account. Each time I speak to Bell technical support they seem to have zero idea about the product I'm calling seeking support for. It's painful that this thread is marked as 'solved' here, when it simply is not. AT&T provided this service during the 3gig trial period with zero difficulty. Once that ran out, my Bell account was supposed to automatically kick in. Indeed, I received an email from Bell Mobility saying, literally: "We are now activating your Bell Connected Car service. Simply start your vehicle to complete the activation." Nevertheless, this has not occurred. NOBODY at Bell technical support understands what is wrong, and I've already sunk hours and hours into this issue. 

Just want to emphasize: 

1. I obtained an AT&T login as required.

2. I set up a new Bell account for this, with a pre-paid plan, and all account, VIN, car details etc included. The account is active and topped-up with cash.

3. Nothing works. Does Bell actually offer this service? Do they know this isn't working? I'm hold with AT&T customer support now, though I just know they're going to tell me they can't help, and that Bell needs to. 

4. I am unable to load my AT&T Connected Car dashboard, which is very similar to the Bell website that also won't load. Where does the issue sit, in Canada or the US? Nobody knows. AT&T tech support rep told me that my pre-paid Bell plan is 'blocked/suspended' at the moment. In over four hours of calls with Bell, nobody has mentioned this.

5. I am now going to a Bell Mobility store near my office to see if I can accomplish anything there. Time is money, people!

Great service!!

[BellAntgio]

Hey there @Frustrateduser1 , 

Welcome to the community and thanks for your post. 

We would like to have a closer look into it and help as best as we can. We've sent you a private message with what we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[ConcernedConsumer911]

Just touching base here myself; purchased a 2019 Wrangler, and I'm currently a bell client with mobility service; I've had nothing but issues when trying to set up my connected car (in car, not plug in device) service with your company, and no one seems to be able to help. I initally contacted AT&T as it is their service and you are their provider for Canada. 

When I spoke with a CSR, they referred me to the technical team, technical team then told me that its not their department that'll help me, but the Loyalty department and transferred me forthwith. After that transfer, the loyalty member told me that I had to attend in store to get my services connected with Bell. I drive 67kms one way to the store, only to have them tell me they have no idea what I'm talking about and then referred me back to customer service. Spoke with an escalations manager and they were talking to me as if I had 5 heads and didn't speak fluent parslemouth. This service is so unknown to your teams although its offered on your website as not only a prepaid service, but also a post-paid service with being able to share data. When I do try to self serve, it tells me that my account is not eligible, and when I try to self serve and make it a prepaid service, mybell account isn't compatable and I have to set up a new account. I set up the new account and then your portal tells me that my device is active, and I can utilize it, a light at the end of the tunnel I thought; I was gravely mistaken. After what felt like call number 8, I was advised that the prepaid option wasn't set up correctly and that you have to "Disconnect and retry", I was then forwarded to the sales department. The sales department told me that Bell no longer offers the connected car service and that I'm "wasting his time". I was then again transferred to the loyalty department whom told me that maybe its discontinued and your website might be incorrect but a store may be able to assist me. So, trip number 2, another 65kms away from my home one way to a different store. They tell me that Connected Car is only servicable through your customer care. Another trip wasted. So after spending that time/fuel on my vehicle, while missing time at work I'm back to square one. AT&T did advise that they have clients from Canada setting up service all the time with no issue. 

My main question with all of that in mind is..... Which Bell representitive can assist me with not only Activating my Connected Car service as a post-paid share account, but can do it right the first time without sending me on a wild goose chase?