Glitch to upgrade device

[Jackinhu]

I'm trying to upgrade my device for a new Sansung S25 Ultra 512Gb, but after select the phone model, all the new plans, the app show that I choose the 256Gb model... Why nobody fix this glitch???? Is happening this since last Friday 

[BellAntgio · Accepted solution]

Hey there @Jackinhu , 

Welcome to the Community and thanks for your post. 

I've tested it on my end as a new activation and also as a hardware upgrade request and the pre-order details are correct in both instances. 

You can try the following; 

• Clear your browsers cookies and cache and try again. 
• Log out fully from MyBell and log back in.
• If using the mobile app, clear the apps cache and try again.
• Try using a different browser.

 If after you tested the above and the issue persists, please provide the following;

• How are you attempting to complete the pre-order?
• Which color are you attempting to select?
• Have you tried completing the pre-order with a representative?

Looking forward to hearing back from you.

[Jackinhu]

Hi, thanks for reply. But I gave up to upgrade from bell and bought the phone from samsung.... But thank you so much!!!

[Derp]

Had the same problem on the app. kept defaulting to the 256gb version when confirming order. had to order on the website.

[StephenVFQ]

I have the same issue. Tried multiple colors but when I review and submit order it reverts to 256gb every time.

[BellAntgio · Accepted solution]

Hey there @StephenVFQ , 

Welcome to the community and thanks for your post. 

We would like to have a closer look into this concern and have sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message