If your issue is related to unlocking your device or that your passcode is not working, you can try one of the following. I have included solutions for the most common device manufacturers. If your device is from another supplier, then I would suggest that contact them on their support line.
If it is an Apple iPhone, here is a link that will assist you:
If you forgot your iPhone passcode - Apple Support (CA)
If it is a Samsung Galaxy, here is a link that will assist you:
How can I unlock my Galaxy device if I forgot the security PIN, pattern or password? | Samsung CA
If it is a Google Pixel, here is a link that will assist you:
Can't unlock your Pixel phone - Pixel Phone Help (google.com)
If it is a Motorola, here is a link that will assist you:
Forgot my passcode or pattern lock| Motorola Support CA EN
If you problem is hardware related, then you will need to contact the device manufacturer support line.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
