I have always had unlimited data and have never been charged extra until now. Why?

krysa
Contributor

I have always had unlimited data on my account and never been charged extra until now. Why? 

Cindy Krysa mobility 

0 1 422
1 helpful reply

Accepted Solutions

WelshTerrier
Community All-Star
Community All-Star

Please Login to your MyBell & go over to your Profile name > Select My Profile. Scroll down to Service Profiles > Select your Mobility account. > On the right side of the screen you will see your One bill account number. Below this, you will see your Mobile number & your Service agreements. Select  View your service agreements.

From here, you will see all of your Service History. All of these have been forwarded to you over the years. Select any one of them  & you will be able download and view their Critical contents.

  1. Date & Activity
  2. Your Information
  3. Your Device Details
  4. Commitment Period
  5. Early Cancellation Fees - If any
  6. Your Rate Plan Details - Plan & Monthly Charge

Each of these agreements will reflect any changes that have made from the previous agreement & will include what is in the current plan.

If your plan includes Unlimited data & you have been billed incorrectly for data & you have any questions about your Bell Mobility service, you can access your account information anytime at MyBell or on your device with the Bell Mobility
Self serve app, or call 1 800 667-0123 Mon.-Fri., 8 a.m. to 9 p.m. and weekends, 9 a.m.
to 6 p.m

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

View reply in original post

1 REPLY 1

WelshTerrier
Community All-Star
Community All-Star

Please Login to your MyBell & go over to your Profile name > Select My Profile. Scroll down to Service Profiles > Select your Mobility account. > On the right side of the screen you will see your One bill account number. Below this, you will see your Mobile number & your Service agreements. Select  View your service agreements.

From here, you will see all of your Service History. All of these have been forwarded to you over the years. Select any one of them  & you will be able download and view their Critical contents.

  1. Date & Activity
  2. Your Information
  3. Your Device Details
  4. Commitment Period
  5. Early Cancellation Fees - If any
  6. Your Rate Plan Details - Plan & Monthly Charge

Each of these agreements will reflect any changes that have made from the previous agreement & will include what is in the current plan.

If your plan includes Unlimited data & you have been billed incorrectly for data & you have any questions about your Bell Mobility service, you can access your account information anytime at MyBell or on your device with the Bell Mobility
Self serve app, or call 1 800 667-0123 Mon.-Fri., 8 a.m. to 9 p.m. and weekends, 9 a.m.
to 6 p.m

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.