International Call Forwarding

Moetti
Contributor

I am out of the country and forwarded my number to an international Nigerian Number. It's not working, and I'm not receiving calls. How can I resolve/fix this?

Can I also access my Voicemail from here?

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1 helpful reply

Accepted Solutions

BellAntgio
Moderator

Hey there @Moetti

Welcome to the community and thanks for your post. 

The community being a peer to peer assistance channel, it will be hard to determine the cause as we do not have access to your account. 

However, the following may be the cause;

  • You have roaming restrictions on your account
  • You do not have call forwarding as a feature on your plan
  • Your account may be suspended

As for your voicemail, you can simply call your cellphone from any other line and hit the # key once the voicemail recording starts and it will ask you for your pin and from there you can listen to your voicemails. 

Let the community know if you have more questions.

 

 

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BellAntgio
Moderator

Hey there @Moetti

Welcome to the community and thanks for your post. 

The community being a peer to peer assistance channel, it will be hard to determine the cause as we do not have access to your account. 

However, the following may be the cause;

  • You have roaming restrictions on your account
  • You do not have call forwarding as a feature on your plan
  • Your account may be suspended

As for your voicemail, you can simply call your cellphone from any other line and hit the # key once the voicemail recording starts and it will ask you for your pin and from there you can listen to your voicemails. 

Let the community know if you have more questions.