Good Day & Welcome to the Bell Community Forum.
Are you on a SmartPay 2-yr. agreement? If so, you generally have to continue making payments for a lost or stolen SmartPay phone because the SmartPay plan is a financing agreement for the device itself, not just a service plan. You will remain responsible for the monthly device payments until the phone is fully paid off.
If your mobile phone, tablet or mobile internet device is lost or stolen, it can be added to a national list for stolen mobile devices. Adding a device to the list will prevent it from being used on Bell’s network, and the networks of all service providers in Canada. You should also contact Bell Mobility & have them transfer your service to another device: 1-800-667-0123
Details on what to do can be found in the support section of Bell.ca here:
How to add my device to the national list for lost or stolen mobile devices
If you're a Smart Phone Care subscriber, you can take a look at: How to protect my mobile phone with Smart/Phone Care and scroll down to Requesting Service for more details and next steps to make a claim.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
