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02-08-2022 09:42 AM - last edited on 02-08-2022 09:46 AM by BellPatricia
My 911 call wouldn’t connect in an emergency in Florida. I have Unlimited 30 U.S. package.
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02-10-2022 11:20 AM
Hi @Larryjc
While connected to a roaming partner in the U.S. 911 emergency services should be working same way as they do in Canada.
One thing to consider, some U.S. carriers have begun shutting down their 3G network and are LTE only networks, so if a phone is a non-VoLTE capable phone and there is no 3G network available to fallback on; the phone won't be able to connect for any calls, including 911.
However, we would like to investigate further with you. We have sent you a Private Message. Please check your Inbox, next to your Profile avatar. Unsure of where to find your Inbox, see this link.
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02-10-2022 11:20 AM
Hi @Larryjc
While connected to a roaming partner in the U.S. 911 emergency services should be working same way as they do in Canada.
One thing to consider, some U.S. carriers have begun shutting down their 3G network and are LTE only networks, so if a phone is a non-VoLTE capable phone and there is no 3G network available to fallback on; the phone won't be able to connect for any calls, including 911.
However, we would like to investigate further with you. We have sent you a Private Message. Please check your Inbox, next to your Profile avatar. Unsure of where to find your Inbox, see this link.
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