My 911 call wouldn’t connect in an emergency in Florida. I have Unlimited 30 U.S. package.

Larryjc
Contributor

My 911 call wouldn’t connect in an emergency in Florida. I have Unlimited 30 U.S. package.

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Accepted Solutions

BellDRock
Community Manager

Hi @Larryjc 

While connected to a roaming partner in the U.S. 911 emergency services should be working same way as they do in Canada.

One thing to consider, some U.S. carriers have begun shutting down their 3G network and are LTE only networks, so if a phone is a non-VoLTE capable phone and there is no 3G network available to fallback on; the phone won't be able to connect for any calls, including 911.

However, we would like to investigate further with you. We have sent you a Private Message. Please check your Inbox, next to your Profile avatar. Unsure of where to find your Inbox, see this link.

 

 

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BellDRock
Community Manager

Hi @Larryjc 

While connected to a roaming partner in the U.S. 911 emergency services should be working same way as they do in Canada.

One thing to consider, some U.S. carriers have begun shutting down their 3G network and are LTE only networks, so if a phone is a non-VoLTE capable phone and there is no 3G network available to fallback on; the phone won't be able to connect for any calls, including 911.

However, we would like to investigate further with you. We have sent you a Private Message. Please check your Inbox, next to your Profile avatar. Unsure of where to find your Inbox, see this link.