No 5G service on Galaxy Note 20 5G even with new SIM and proper plan

[BadSquishy]

Bell Galaxy Note20 5G, new 5G SIM Card, Plan is provisioned for 5G but I almost NEVER get 5G service. Once and a while i'll get 5G but 99% of the time it's LTE. A Coworker with the same phone, same provider has 5G all the time. 

Missing a setting?

[BellAntgio · Accepted solution]

Hey there @BadSquishy,

Welcome to the Community and thanks for your post.

This could be a result of a few different things. Are you and your coworker at the same location when noticing the LTE/5G connections?

You can look into your settings to see if your phone is set up properly, check out the below for the steps;

1. Go to the Home screen.
2. Choose Settings.
3. Choose Connections.
4. Choose Mobile networks.
5. Choose Network mode.
6. Choose 5G/LTE/3G/2G (auto connect).

Also, check your plan details in MyBell to ensure it is 5G compatible (You will see 5G Access as a stand alone feature if it is.)

Keep us posted on the results.

[BadSquishy]

That setting is already set to Auto 5G/LTE/3G/2G. It will randomly work ok 5G but not consistantly. If it does get 5G it's not very fast either. 

I've also tried resetting the APN settings to default with no change. 

[BellAntgio · Accepted solution]

Thanks for the details @BadSquishy, 

The setting 5G/LTE/3G/2G (auto connect) will make your phone auto connect to the strongest network available where you are. Therefore, if your device is connecting to LTE, that is the strongest and most stable connection at the time. 

You can try to restart your phone, I know it may sound silly, but most times a fresh connection to the network is all your phone needs.  

[dakotamccutch]

I been having a similar issue, I find if you go into the network settings, network operators and turning off select automatically. Then select bell manually then turn it back to automatically it seems to do somethint cause I was on h+ full bars in a location thats suppose to be and has always been 5g or lte+ for me.

[FIFI]

Hi,

I have a Samsung S21 Ultra 5G, but I only get 4G+, that too rarely. I have a Bell 5G sim and have 5G+ in my plan as well. I have never gotten a 5G icon on my phone.

Any help?

[BellKris]

Hi there, @FIFI. Welcome to the Bell Community.

Could you take a look at the tips above earlier in the thread from @BellAntgio and @dakotamccutch and let us know if the issue persists after changing your phone's network settings?

Looking forward to hearing back from you.

[FIFI]

Yes, I've already tried all the above tips. Still no progress.

[BellKris]

Thank you for your response, @FIFI.

For clarity, did you get your S21 Ultra from Bell, or was it brought over from another provider? Or did you buy it outright, either from a seller within Canada or abroad?

[FIFI]

I bought it from abroad but it is 5G enabled as in mobile network setting, you can toggle between 5G or LTE.

[InstinctChaos]

Hello Everyone,

Thank you in advance if you can help.

I have a Samsung Galaxy S22+

Im not able to connect to the 5G networks. The simcard works fine on another phone I tried. It doesn't work on mine.

I have tried all the 'troubleshooting' except for resetting to factory settings. 

[BellKris]

Thank you for confirming, @FIFI.

As your phone is considered "grey market" (from another provider / country), we're unable to guarantee 5G access. 

There have been users previously with similar issues with grey market Google Pixels. They were able to resolve their issue by erasing their network stack and replacing their SIM in person at a Bell store. While you're using a Samsung Galaxy, it may be an option worth considering.

To find your closest retail location, take a look at our Store Finder

Looking forward to hearing back from you.

[BadSquishy]

Again, to be clear as Bell is trying to beat around the bush.

I, with my non bell provided Note 20 Ultra 5G had no issues obtaining 5G service. 

My coworker with a bell provided device has issues getting service. Even with our phones side by side I had 5G full bars and they had LTE full bars. Both devices were set to connect to 5G. 

[BellKris]

Hi there, @InstinctChaos. Welcome to the Bell Community.

As mentioned in our previous reply to @FIFI, we're unable to guarantee 5G service to "grey market" phones bought from other providers and/or from outside of Canada.

Short of performing a factory reset, we would recommend checking out our previous tip of considering erasing your S22+'s network stack and replacing your SIM card in-store.

Let us know if it makes for any change. Looking forward to hearing back from you.

[BadSquishy]

So here's the issue for non Canadian models. The ones from other markets don't always have the 5G bands enabled to work in Canada. However I did come across an article recently (I have to find it) that there's a way to go into the Service Menu and enable the 5G bands (if supported on the hardware) for North America. This was a result form a search when trying to get my T-Mobile Branded Tab S7 to work on Canadian 5G. 

Unfortunately T-Mobile has the tablet super locked down for a dialer but this may work for you.

How to Enable and Select Bands in Samsung Galaxy S22 Ultra - DroidWin