RCS verification

Colisa
Contributor

Hey so i recently changed over to bell and they keep telling me ways to aet up my RCS but it won't validate its stuck in a samsara a loop of "setting up" "validating" google says contact bell, bell aays contact google, i followed all their stepa nothing works please someone help me so i can text my global friends without them getting charged insane tsxt fees 

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I switched from virgin to bell and RCS won't verify my number. Bell said it was a Google problem and Google said it was a bell problem. I have removed my number from Google, cleared my messaging data and cache, updated my phone and app. I have posted on Google forums and done all the steps Google offers. Nothing is working. I have a pixel 9. Help please. 

WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome to the Bell Community Forum

@HS3 Thank you for posting your question.

Please try the following & let us know if this resolves your problem. 

  1. Verify that your Pixel 9 OS & Messages app are fully up to date.
  2. Open the Messages app. Go to settings and turn off RCS chats.
  3. Open your browser and go to Google. Select > Your Google account picture. Select > More settings. Select > Google account settings. Go to the personal info tab. Select > Your phone number & delete it from your Google account. Refresh the page & verify your number is no longer listed & make sure it's deleted at the bottom of the page if was used for 2 step verification.
  4. Go to your phone's Settings > Apps > Google Messages > Storage > Clear the cache and data.
  5. Go into your phone's Settings. Select > Apps > App management. Select > Show system. Scroll down & Select > Carrier communications. Select > Force stop and confirm. Select > Storage usage and clear the cache.
  6. Disable phone number verification: Go to > Settings > Google > All Services > Phone Number Verification and turn it off. Then, in Google Messages, disable RCS chats and restart your phone before
    turning RCS back on.
  7. Close all of your phones background apps & restart your phone. 
  8. Go back into Google settings in your browser and add your phone number back to your account. Verify your number. You should receive a SMS text with a verification code within a short period of time.
  9. Open Google Messages, tap your profile picture or initial. Select > Messages settings & tap RCS chats to toggle it on.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.