Good day. Welcome to the Bell Community Forum.
I will assume that when you moved you changed your account & service address for your mobility service. If not, then you should do so.
When you make a 911 call from a cell phone, the call is first directed to a nearby cell tower. The cell tower then determines your approximate location using your phone's GPS coordinates or by measuring the signal strength and triangulating the position of your phone.
You will reach 911 in the locality that you are making that emergency 911 call from.
I have included the following web link that will explain 9-1-1 service.
About 9-1-1 service on your Bell mobile phone
What is enhanced 911 (e9-1-1) service from Bell Mobility? : What is 9-1-1 service? : What is 9-1-1 s...
You should pay particular interest to the section related to Wi-Fi calling.
IMPORTANT: 9-1-1 support is limited over Wi-Fi. Emergency personnel are not able to track your location when you call 9-1-1 through Wi-Fi Calling. In the event of an emergency, a 9-1-1 dispatcher will require an address to locate your whereabouts. If you are unable to communicate with the 9-1-1 operator, they will dispatch help to the address listed in your Wi-Fi Calling settings. Please update this address when you change locations.
Thank you for posting your question.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
