iPhone Voicemail Transcription Missing Documentation

Inf
Contributor III

Hi, I recently had an issue with voicemail transcription not working on my iPhone. I called tech support and they seemed unaware that this feature existed or was supposed to be included in iPhone visual voicemail. I was bounced between Bell and Apple support until an Apple technician finally fixed my issue after many hours. Can you please document this feature under the iPhone visual voicemail add-on and add support articles regarding its usage and troubleshooting? I've included a news article that describes the functionality as a reference: https://www.iphoneincanada.ca/news/voicemail-transcription-ios-10/

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BellKris
Moderator

Hi there @Inf.

Thank you for your post, and thank you for your feedback.

We'll be sure to pass this onto to the appropriate team.

— Kris

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BellKris
Moderator

Hi there @Inf.

Thank you for your post, and thank you for your feedback.

We'll be sure to pass this onto to the appropriate team.

— Kris