Should you have the need to recover your MyBell profile or reset your password, follow these steps:
1. Launch the MyBell app on your device.
2. On the login screen, touch Forgot your username or password?
3. Enter the email address you used when creating your MyBell profile, or your account/phone number.
4. Check your email. You will receive a message with your username and a link to reset your password, if required.
If you prefer to receive this information by text or to answer your security questions instead, touch Try a different reset option.
5. To reset your password click on the Change your password link in the email.
6.
Create your new password. Your password must be at least 8 characters in length and contain 3 or more of the following:
- at least one uppercase letter (A-Z)
- at least one lowercase letter (a-z)
- at least one digit (0-9)
- at least one special character (!,@,#,$, …)
7. Confirm your password and touch Continue.
8. Touch View my profile to go to the account overview screen.
Check out MyBell Mobile app: Step-by-step tutorials
for a full list of self-guided interactive MyBell app tutorials.
