My credit score dropped after signing up for a cellphone

[GCA]

Hello, I just switched over to my own bell phone account after using my dads account for years. I already had my own account for internet. 

They had to do a credit check, but the thing is my credit score dropped 40 points. There was an issue where they tried creating me an account 4 times but it kept having an error, and I kept telling them I refuse to have another credit check. However, I am feeling they did multiple credit checks for my credit score to drop this hard.

Does anyone have any experience with this? Or know who I can reach out to at bell to get an answer?

[Sailor7185]

The price of the apartment I rented includes the internet. I've only subscribed to bell and my invoice amount is always 0 dollars. But you are updating my credit score on August 4th. I am very angry with you for doing this and causing my credit score to drop by 26 points. Please fix this mistake. My relationship with you is only because the house I rented was free of charge.

[dks]

Thank you for your concern. I invite you to read the many explanations of credit reports and scores in this particular topic. Many are found in the "Go to helpful replies" link in green at the top of the forum. There are informative outside links there, as well.

As this is a user to user forum, we have no access to any account and billing information you may have. I encourage you to contact the credit rating agencies directly if you have concerns about your credit score. Only you can dispute their actions with them.  

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Credit inquiries, also known as credit checks, count toward your credit score. It’s normal and expected that you'll apply for credit from time to time. When lenders and others ask a credit bureau for your credit report, they record it as an inquiry.

I trust you have requested & received your recent credit bureau report. If not, then you should request a copy of it from the credit bureaus.

Once received, you should review it in its entirety & check for any mistakes. You have the right to dispute any information on your credit report that you believe is wrong. Credit bureaus must correct errors for free.

If you’re not satisfied with the results of the credit bureaus’ investigation, ask to speak with someone at a higher level. Either at the credit bureaus or at your financial institution.

Checking for errors on your credit report - Canada.ca

I can only suggest that you review the following document in its entirety. There is a lot of valuable information in it that may be of benefit & assistance to you.

Credit report and score basics - Canada.ca

Take care.