Overdue payments, suspended or disconnected services and restoral of service

[Jasj1234]

Paid my over due bill aswell as the credit i exceeded and services are still off even after restarting my phone. Anyone else know why this may be?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Have you contacted Bell Customer Service & reported your payment? If not please call: 1 866 310-BELL (2355)

If you made your payment via credit card on MyBell, it will be recorded right away and resume period can take up to 4 hours depending on the cause of suspension (some additional steps may be needed if the line is cancelled due to non-payment). If you made your payment via your financial institution, it will take up to 5 business days to be processed.

Once your payment is received and posted, you may need to restart your phone in order to regain access to the network.

Take care.

[Balls]

Hi I have a suspended service I just didn’t pay the bill.  Now I have.  How doni get it up and running ing again

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Have you contacted Bell Customer Service & reported your payment? If not please call: 1 866 310-BELL (2355)

If you made your payment via credit card on MyBell, it will be recorded right away and resume period can take up to 4 hours depending on the cause of suspension (some additional steps may be needed if the line is cancelled due to non-payment). If you made your payment via your financial institution, it will take up to 5 business days to be processed.

Once your payment is received and posted, you may need to restart your phone in order to regain access to the network.

Take care.

[Krd9955]

How can I cancel my suspension for late bill payment online 

[WelshTerrier]

Good Day and Welcome to the Bell Community Forum!

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of Bell's products and services with other Bell customers like you.

This is a true peer-to-peer community space. As such we do not have access to your account & billing details

This cannot be completed online. Bill payment due dates, overdue accounts or extensions cannot be changed on this forum. If your service has already been suspended, there are several options for you to make an overdue payment including pre-authorized payments.

• How to pay my Bell One Bill
• How to pay my Mobility bill
• Notify Bell of a payment

I would suggest you contact Bell Customer Service billing & orders ASAP. Depending on your payment, the timing of when you will send it, & when Bell receives it, you could have a problem. Once your payment is received and posted, you may need to restart your phone in order to regain access to the network.

Their number is: 310-BELL or 1-866-310-BELL or *611 from any Bell mobile device.

Take care.

[Amn]

Bell suspended my plan and services while I am out of canada I didn’t get any emails becayiş i was not in the services now they are asking from me to pay all outstanding balances on my two devices… when i left Canada I notified bell customer services to hold my plan for certain time and they agreed but now when i am coming back and trying to regain my services they said your account and plans are suspended this is very bad service and behaviour from bell services….

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Which mobility plan do you subscribe to? Is this a Monthly plan or a Prepaid plan? Are you on a SmartPay 2 yr. rate plan? Have you reviewed your mobility agreement? Prepaid customers cannot temporarily suspend their mobile service.

If you have a SmartPay 2-yr contract, you are still responsible for the monthly SmartPay payments even if your Bell Mobility service is suspended.

Depending on your plan & your mobility agreement you may not be able to suspend your service

 A suspension of your services does not equate to a stoppage in billing. A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles.

You can contact Bell Mobility once again & ask to speak to a manager for a further explanation. If you wish to do so, you can call Bell Mobility at: 1 800 667-0123 or  *611 from any Bell mobile device.

Thank you for contacting the Bell Community Forum.

Take care.

[rpirie]

My account was suspended for not paying my bill but now it got paid with a credit card. It says it’s all paid on the bell app and my balance is 0 so now why is my wifi still not working and how do I get it going again, I’ve tried restarting and unplugging the modem, other then that I don’t know 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of Bell's products and services with other Bell customers like you. This is a true peer-to-peer community space. As such we do not have access to your account & billing details

Bill payment due dates, overdue accounts or extensions cannot be changed on this forum. If your service has already been suspended, it will be restored during normal business. When did you make your payment?

If you continue to experience further Internet issues after making your credit card payment, please contact Bell Internet account support during business hours: M-F 8 a.m. - 5 p.m.   Weekends 9 a.m. - 6 p.m.

Please call: 1 866 310-BELL (2355) 

Take care.

[Henry H]

How can I talk to Bell when phone is suspended? We have a payment arrangement for payment

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

@Henry H

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of Bell's products and services with other Bell customers like you. This is a true peer-to-peer community space. As such we do not have access to your account & billing details Bill payment due dates, overdue accounts or extensions cannot be changed on this forum. If your service has already been suspended, it will be restored during normal business. Have you made your payment?

Do you have any family, friends, neighbours or acquaintances who might allow you to call Bell?

If not, you can try to discuss this issue on your Internet with Bell's Interne Chat service. Contact Bell

Please call: 1 866 310-BELL (2355) 

Take care.

[Navdeepak]

My bell service got suspended I want to continue right now I am at roaming