Hello, thank you for your comments.
Yes, I agree that decommissioning the service makes sense from an aggressive business perspective. However, after 28 years of using the service every day, that is about 10,000 times, Bell could have explained the reasons and suggested alternative solutions.
For the past 28 years, from 1995 to 2023, Bell Canada has provided a very reliable, personal web page hosting service as part of their Internet service across Canada. This Bell service allows Bell customers to display a small 10-Mbyte web page hosted on the Bell computers. The Bell web page service was very reliable and easy to maintain. It never went down during 28 years.
However, on November 24, 2022, Bell Canada suddenly, without any explanation, announced in an unfriendly, cold, unsigned e-mail message:
* "Our records indicate that you currently have a personal website service with Bell. As of February 1, 2023, this service will be discontinued and you will no longer have access to your website."
To receive a reasonable explanation, I contacted Bell three times by telephone but the support people provided no information and refused to raise the issue to a higher level. Finally, to help solve the issue, I asked the level 1 support people to post a message on their internal Bell message board.
Bell senior management needs to learn how to be less aggressive
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Also, Bell senior management needs to learn how to be less aggressive and mean spirited. We are in Canada. For example, Bell called Lisa LaFlamme's ouster a "business decision". LaFlamme said she was "blindsided" by the news that Bell Media was ending her contract. Experts say that the sudden firing of Lisa LaFlamme sends a discouraging message to young journalists. Her rude termination showed lack of care and fairness.
Failed CCTS Business Issues
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Apparently, Bell now has a clause in their contracts that allows them to legally cancel a service contract for any reason at any time with only two months notice and one month compensation. (I wonder if that clause was in my Terms of Service contract 28 years ago.) However, similar to an employment service contract, this clause is unfair for a 28-year Internet service. Long-term employees and long-term Internet services that are terminated without explanation and longer notice must be fairly compensated.
Failed CRTC Ethical Issues
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The CRTC has established the Internet Code of Conduct to help Canadian companies act in a more reasonable and professional manner.
The benefits of the reliable web hosting service that Bell provided for 28 years cannot be duplicated on an Internet service with another company because after 28 years the Bell-supported data is easily available to Google searches. In other words, the Bell hosted data at www3.sympatico.ca is buried everywhere in the Internet.
From my view, the Bell Sympatico HTML web page service needs to be continued. The service is not that expensive to maintain and Bell can easily migrated the service to another computer and could even generate new income sources. Bell could join forces with a technical college in Canada and offer the service as a training project for students and future Bell technical support people.
Poorly trained technical support
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Also, Bell Canada continues to disappoint me with their aggressive actions to discontinue the reliable copper twisted-pair telephone service to the poorly supported and poorly trained technical support for their Internet VOIP telephone service. It took a Bell technician 6 hours to convert my telephone from twisted-pair to VOIP because the technical support people were not trained and followed a text-only discussion without thinking or analyzing the data. Senior management need to be trained on how to train technical support.
My web page solution
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Two years ago I moved my HTML web page to a secure server at a friendly, considerate Canadian company in Toronto, Ontario, Canada. No issues to date.
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