Phishing and Scam SMS - Refunds and Billing

[Andy3]

I received this message today: 

(05/01/22)  (ΒеΙΙ.ΜоbіIе)  
 
Ⅾеаг ϲuѕtоⅿег, оuг tеаⅿ һаѕ ϲоnfігⅿеԁ ⅿіѕϲаⅼϲuⅼаtіоnѕ оn ⅼаѕt ⅿоntһѕ bіlling cycle #CA64XXXX

I’m pretty sure it’s a scam. Anyone else get this?

[BellDRock · Accepted solution]

Hi @Andy3

This is undoubtedly a scam. Known as "smishing".

Remember, we will never send you a direct SMS regarding bill "corrections, credits etc." and will never direct you to click on a 3rd party website or send account info via SMS etc. When in doubt, always play it safe.

You can forward the smishing attempt to 7726 (SPAM), but most definitely please delete the SMS and block the number for your security.

If you suspect that you have fallen victim to a smishing scam, don’t hesitate to contact the Canadian Anti-Fraud Centreto report it.

[MJSobol2022]

I am receiving the following text message on my cell phone (Android):

(Bell Payment Refund)

Complete your claim

If I open the link in a secure browser it attempts to hijack my credentials and install malware.

Bell Support Team: Please block all texts from this sender.

Thanks

[BellDRock]

This is undoubtedly a scam. Known as "smishing".

Remember, we will never send you a direct SMS regarding bill "corrections, credits etc." and will never direct you to click on a 3rd party website or send account info via SMS etc. When in doubt, always play it safe and never click any link.

Please forward the smishing attempt to 7726 (SPAM), delete the SMS and block the number for your security.

If you suspect that you have fallen victim to a smishing scam, don’t hesitate to contact the Canadian Anti-Fraud Centreto report it.

[MJSobol2022]

I deleted and blocked the message, of course, but forgot to send it to 7726 (SPAM).

Next time, I'm sure they will try again, I will forward the attempt also.

[Judie]

I am getting messages from 914-226-XXXX saying Bell owes me $31.16 due to billing error? Alert! Now asking for banking info.

[Stéphane]

There is no point in blocking the phone number. The scammers spoof the number. If you block them you are possibly blocking a valid number. Plus it won’t do anything to stop them because they change their number all the time. 

[Bella1234]

I received an sms below

 

[KAG]

Beware, new scam SMS.

 

[Shafe77]

I got a text saying it’s from Bell and that I was overcharged and wants me to click on the text to receive an E-Transfer of $150. Just wondering if this is actually from Bell.

[BellDRock · Accepted solution]

This is undoubtedly a scam. Known as "smishing".

Remember, we will never send you a direct SMS regarding bill "corrections, credits etc." and will never direct you to click on a 3rd party website or send account info via SMS etc. When in doubt, always play it safe and never click any link.

Please forward the smishing attempt to 7726 (SPAM), delete the SMS and block the number for your security.

If you suspect that you have fallen victim to a smishing scam, don’t hesitate to contact the Canadian Anti-Fraud Centre to report it.

The most important part of fraud prevention is education and awareness. Knowing about the different types of fraud, how to identify fraud attempts and what they look like, along with what to do next if you suspect fraud are key to increasing your protection.

We encourage you to check out the following articles we’ve put together to help you prepare and combat fraud:

• How to identify fraud
• What does fraud look like?
• Do you suspect fraud? What to do next?

Found those articles helpful? For further reading, check out:

• How to identify phishing or smishing
• Cell phone service provider scam

[Anne28]

Hi. I received a message alert saying that the BELL will gonna refund a 150$ on me for overstating my previous bill. Ang they sent me a link where i should go for the refund. I have feeling that it was a scam cause im paying the same amount every month.. and why they sent me direct message, not here in a Bell App. 

[GerryX]

I just got this one now.

(ALERT) Bell Msg:

INTERAC e-Transfer received

BeII Mobility Inc. has sent you an INTERAC e-Transfer.

Click here to deposit $150.00

(Note: Sorry dear customer, this is a refund and compensation for your last bill that we've mistakenly overcharged.)

I would suggest a block and delete. 

[Glenmullins]

Is this a scam? Anyone else get one? 

[Bootscat]

I got a similar one this morning saying I have a refund due to overcharge on last mths bill