"Internal server error" when trying to pay my bill

[Eduardo1]

I'm trying to see my bill to pay it but every time I try, it says Internal server error. 

[WelshTerrier]

Good Day.

You mentioned that you can not see your bill to pay it due to an eror message?  At what point in the process to view your bill do you see the error? Are you using a computer, tablet or mobile device?

Have a look at the following suggestions:

1. If you are using a computer, is it up to date? Have you cleared your cache, cookies & history? Have you tried a different browser? Which operating system are you using?
2. If you using a tablet of mobile device, make sure your iOS / OS and apps are all updated to their latest versions.
3. Are you using the MyBell app or are you logging in to MyBell using a web browser? If you are using the app, have you tried reinstalling it or tried accessing your bill with a browser?
4. Have you rebooted your device or computer?
5. Do you have more than one sesson of MyBell open? Have you tried logging out of your MyBell profile & logging back in?
6. What troubleshooting steps have you tried so far?
7. Have you contacted Bell Customer Service Tech support to request assistance?

Let us know if we can provide you with further assistance.

Take care.

[Roal]

I get the same error today. Unable to submit my bill payment. Is this a reoccurring problem??

[WelshTerrier]

Good Day.

This is not a recurring problem. What are you using to access your bill? A computer, tablet or mobile device?

Please have a look at the following suggestions:

1. If you are using a computer, is it up to date? Have you cleared your cache, cookies & history? Have you tried a different browser? Which operating system are you using?
2. If you are using a tablet of mobile device, make sure your iOS / OS and apps are all updated to their latest versions.
3. Are you using the MyBell app or are you logging in to MyBell using a web browser? If you are using the app, have you tried reinstalling it or tried accessing your bill with a browser?
4. Have you rebooted your device or computer?
5. Do you have more than one sesson of MyBell open? Have you tried logging out of your MyBell profile & logging back in?
6. What troubleshooting steps have you tried so far?
7. Have you contacted Bell Customer Service Tech support to request assistance?

Let us know if we can provide you with further assistance.

Take care.

[Quilehh]

Mine has been like this for a month have you found a solution or is it still like this ?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Can you please provide the community with further information?

What are you using to access your bill? A computer, tablet or mobile device? If you are having a problem accessing your bill with one method, have you tried accessing your bill using a different method? Are you able to log in to MyBell? Is this a recurring problem or just with your last bill? Have you checked recently?

Have tried accessing your bill using a different method of access? E.g. Different web browser? MyBell app vs. MyBell web access, mobile device, tablet, etc. 

Please have a look at the following suggestions:

1. If you are using a computer, is it up to date? Have you cleared your cache, cookies & history? Have you tried a different browser? Which operating system are you using?
2. If you are using a tablet of mobile device, make sure your iOS / OS and apps are all updated to their latest versions.
3. Are you using the MyBell app or are you logging in to MyBell using a web browser? If you are using the app, have you tried reinstalling it or tried accessing your bill with a browser?
4. Have you rebooted your device or computer?
5. Do you have more than one sesson of MyBell open? Have you tried logging out of your MyBell profile & logging back in?
6. What troubleshooting steps have you tried so far?
7. Have you contacted Bell Customer Service Tech support to request assistance?

Let us know if we can provide you with further assistance.

Take care.

[Ips]

It’s been more then 5 months I call bell every month to fix internal server error so I can pay my bill. I only use app since day one and I am a bell loyal customer for years. I call bell every month spent hours of my time and ask them to fix it but it looks like no one care. Customer service will transfer me to automated payment to pay my bill but not getting it fix. Now I am out of country for couple months and no way to call bell but use the app. I don’t know what to do anymore. I guess I will wait until I get back in country and waste another hour of my time to pay my bill. 
yes I am using latest version of iOS latest iPhone 16 pro max using updated version of bell app and using same credit card on file with everything correct and told customer service numerous times but nothing comes out of it. It’s such a disappointment. This is the last option I have to start writing on all the platforms may be someone help me HOPEFULLY 

[BellPatricia · Accepted solution]

Good day @Ips,

Welcome to the Bell Community.

Most times temporary server issues resolve themselves. We recommend that you wait a little while (e.g., 30 minutes) and then try to access MyBell again.

If you continue to have trouble please:

• Use the MyBell app on a different device.
• Log into MyBell directly through a web browser (such as Chrome).

This can help us determine if the issue is App/browser or device-specific.

Keep the Community posted,

@BellPatricia 

[Ips]

Tried everything in last 5 months but nothing works. 

[BellPatricia]

Hi there @Ips 

Thank you for your reply.

Can you please test further by going into Incognito/private mode in a web browser and then log into your MyBell profile?

Let us know if you still see an error after that.

@BellPatricia 

[Ruithe]

App crashes frequently. Get " Internal server error" when trying to see some services.

[Wakka197]

What device are you using ? Have you tried reinstalling the app ? Have you tried to see if you have a computer using it that way on the internet browser . Or using your phone browser . Community can help you better with more info . 

[Wakka197]

Hope these ideas help .

[Ruithe]

I'm using the Bell App on a Galaxy S4. Why would I switch to a browser?
Is anyone else having trouble with the Bell App?

[WelshTerrier]

Good day.

The new MyBell app is compatible with iOS devices version 11 or newer and Android devices version 5.0 or newer. 

The Galaxy S4 was released with Android 4.2.2 and was later updated to Android 5.0.1 

Have you tried to update your OS to Android 5.0.1? If the Galaxy S4 is running on a much older operating system, it will not be compatible with the MyBell app.

Please verify that you are using the most current OS and recent version of the MyBell app.

As an alternative to the MyBell app, you can access your MyBell account using a web browser using the following web link: https://mybell.bell.ca/

Take care.