Bell Crave parental controls broken

[Kim99]

I'm using the crave app via my bell account. Certain Crave movies & shows say that they're blocked due to parental controls, however I checked and my profile is listed as 18+. I tried to create a second profile that's also 18 plus, try to flush the cache, signed out & signed back in.... nothing seems to work.  Is the Crave parental controls setting broken??

[BellPatricia]

Hi there @Kim99. Thanks for your post, and welcome to the Bell Community.

How are you accessing Crave, through your TV receiver or through the Crave app a different device such as a PC, tablet or mobile phone? Are you receiving an error message after entering your PIN?

Check out this Crave support article How do Parental Controls work?and let the Community know if you continue to have any trouble.

- Patricia

[Kim99]

I am using the Crave app on a Android phone, and logging in with my Bell credentials. When I use my main/original account (which is the admin account) when I click on a hidden/blacked out item, it says "PARENTAL CONTROLS Oops, this video is restricted by parental controls.....".  Same error when I use a second account which I created and explicitly set at 18+ 

[BellPatricia]

Thanks for your reply @Kim99.

We've sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Kim99]

You just directed me to an outside service, even though parental controls are controlled by Bell, according to the help documentation.  Thanks for nothing 

[BellPatricia · Accepted solution]

Hi @Kim99. We certainly want to ensure this is properly addressed.

Take a peek at this article: What is Crave™ and how do I use it?Under Help with the Crave™ app you will find details about contacting Crave directly if you have any trouble with Parental Controls.

Don't hesitate to let the Community know if you need help with anything else.

- Patricia