Bell Streamer error message 1009F-9D28

[Peter3]

We are trying to watch the news and are having what I would call buffering when we try to change channels.  We have unplugged the tv from the box and that has worked in the past, but not so this time.  Suggestions?  We will call if necessary...

[Peter3]

We solved the problem.

[BellPatricia]

Hi there @Peter3,

Welcome to the Bell Community, and thank you for reaching out.

Very glad to hear that you resolved the problem. 

We invite you to please share more details about how you solved this, just in case another Community member runs into the same error message.

We hope to hear back from you 🙂

- Patricia

[WillTv]

Started getting the error message 1009F-9D28 on my fire stick. I have tried clearing the cache, force stopping and unplugging it. This message appears on all channels. Other Apps still work fine.

[Homer27]

Started having the same issue 11/30/23.  Still here this morning.  

Tried clearing cache, rebooted, removed fire-stick from set, removed power.  Nothing is working

[jcdb]

Hello How? Have the same issue since yesterday. Ok on my phone but ger the error message on Samsung Tablet

[jcdb · Accepted solution]

Hi.  Solved the problem by adding an auhorisation (Alarm and Reminders) for the Telefibe app in the Applications setting. 

Since this the only setting I changed, must assume that it fixed the problem. 

[BellPatricia]

Hi @jcdb,

Thank you very much for sharing this solution with the Bell Community 🙂

@WillTv & @Homer27, please try out that suggestion, and let the Community know if service is restored on your Fire Stick.

- Patricia

[WillTv · Accepted solution]

@BellPatriciaMine was permission to write to disk. Working now thank you!

[TookieBB]

Just recently received the Bell Streaming box, keeps getting error code 1009f/9d28 regardless of what we are streaming.  It also frequently indicates that the device is not connected to WIFI.  The software is up to date and signal strength is fair.  Other devices in the house have no issues with staying connected to WIFI in the same general area.  I have tried clearing the cache, resetting the device, and unplugging the power to the streamer.  Unplugging the power to the box resolves the issue for a short time.  I could not find out what @Peter3 did to resolve what sounded like the same fault.  Any suggestions.

[BellPatricia]

Hey there @TookieBB,

Welcome to the Bell Community, and thanks for your post 🙂

Can you share a photo of the error message that you are getting, and which software version you currently have installed on the Bell Streamer?

We also recommend that you try out the suggestions above from @jcdb & @WillTv.

Let the Community know if you continue to have any trouble.

- Patricia

[TookieBB]

Hi Patricia, I have been trying to find a manual that explains the settings section and error codes for the Bell Streamer box.  I have only found bites and pieces in Support but nothing complete.  It is getting frustrating.  The suggestions from @jcdb & @WillTv don't seem to have any corresponding settings on the streamer box or maybe I don't know where to look.

I have Bell Streamer box MDL STI6130B, with Android Version 12, and Kernal version 4.9.269.

I did a search for this error code 1009f 9d28 and found a post that said it was a WIFI error.  How strong does the signal need to be for the streamer box to work properly?  I started with a signal strength of 3bars / 60% / fair.

On Wednesday the 20th, I started to see if I could the improve the signal being picked up by the box by finding a different spot for it.  I used my cell phone as a signal strength monitor and found a place where I could move the box to (4ft away), to obtain a signal of 4bars / 80% /good.  The Streaming box ran for almost 2 days flawlessly and then failed with the error again.  My wife was watching and just shut everything off because of frustration, so I never saw what the fault/cause was.  We watched later for a couple of hours without issue.

So do I have a bad streaming box or does the design of the box need full strength for signal to work properly?

[Homer27]

Tried just about everything possible to fix this problem as I stated above. Called Tech support at Bell. Since my Bell App (Fibe TV) on my Mobile worked, I knew it was local to the Fire Stick. Note: While at home, my Mobile uses the same Wifi that most of the other devices use. He had me disconnect from the Wifi on the FireStick (I use a Mesh network at home, so I don't use the Bell Wifi for many devices - only those close to the Modem). He thought that maybe my internal wifi setup was the culprit (I knew it was not).  He had me set my cel phone as a HotSpot using LTE and the FireStick worked.  We then disconnected from LTE and to prove it wasn't my Wifi setup, I connected the FireStick to the Bell Wifi. No good, the problem persisted. I then LOGGED OUT and logged back in. Voila! Success!!  I was once again using my Mesh network and the error code was gone and I was watching the Bell App on the FireStick once again. Not exactly sure why logging out and back in again did the trick, but something must have gone wrong, perhaps something stuck in the cache.  Whatever happened, it cleared the problem and I'm writing this 23 days later without any issues since first posting this message. NOTE: I believe that this error code (1009F-9D28) is fairly generic and may account for a variety of issues. If you're looking for one answer for this code, you may be disappointed.  

[SP2]

Bell Fibe App Error 1009f/9D28

I just started getting this error on my two fire sticks when I try to view a channel or watch a recorded show. The app is working fine on my smart tv, just the fire sticks are effected. I have tried everything from rebooting the fire stick, doing a factory reset and clearing the cache and data. Is anyone else experiencing this problem.

[SP2]

I am getting really frustrated. I have tried all the suggestions and nothing is working. The only app not working on my fire stick is the Bell Fibe app.