Bell streamer connects to wifi but no internet

[Schandlen]

My bell fibe tv streamer has worked for months but all of a sudden is showing it's connected to my wifi but has no internet.  All other devices still operating as normal on the same wifi.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Can you provide the community with a few more details in terms of the exact problem you are experiencing? E.g. No picture, no sound, remote does not work, not paired to your TV, etc.

Let's start by looking at the following items:

1. Have you changed the batteries in your remote control recently? Is the remote control working?
2. Verify your TV input setting is set to the correct input.
3. Check that your HDMI cable is fully seated at the Bell Streamer & at your TV.
4. Check & replace your HDMI cable.
5. Have you fully powered off / on the Streamer by unplugging if from the power source? 
6. Have you tried to do any troubleshooting?
7. Have you reset your Wi-Fi network connection on your Bell Streamer?

Please check out the following article that I have included below. Please open up the subsection, Troubleshooting, & select the appropriate area that you are experiencing a problem with.

Bell Streamer: Complete List of How-tos and Tutorials from Bell

Please let us know if we can be of further assistance.

Take care.

[Schandlen]

I have tried moving the streamer, unplugging it, resetting the device, resetting the wifi connection. Still connects to the wifi but says no internet.

[BellNick · Accepted solution]

Hi there @Schandlen 
Thank you for your post and welcome to the Community.
When you say "resetting the device", do you mean you restarted it or did you do a factory reset of the device? If you're still having issues, we'd recommend:

1. Try factory resetting the Streamer. 

2. If the issue still persists, try factory resetting your modem.

If you do not know how to perform either of these actions, please let us know which modem you have.
Looking forward to hearing back.