Black TV screen - error 1009r/4001

[radar 1001]

apps work ok but tv is black and error code 1009r/4001 internet shows only 1/4 top right of screen the rest in blank

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Thank you for reaching out to the Bell community. We're here to help if you are still having trouble and would like to get more details.

• Can you clarify which TV receiver or device you have? 
• How often does that error message appear and does it happen on multiple receivers?
• Are there any error messages on your modem?
• How is your receiver or device connected to the modem (via Wi-Fi or Ethernet)?
• Are you connected to your home Wi-Fi, a mobile network or elsewhere?
• Are you able to test another device to see if the same error occurs?
• Have you tried to fully power off the device that you are using?
• Have you tried to do any troubleshooting? My Bell service is not working

Let us know.

Take care.

[BellPatricia · Accepted solution]

Hey there @radar 1001 

Welcome to the Bell community and thank you for posting.

If you are still having trouble please follow the steps below:

1. Reboot the receiver.
2. Restart your TV.
3. Unplug then replug the HDMI cable.

Let us know how everything is working after that.

@BellPatricia