Can't access channels via satellite on-demand, but can access via FibeTV app?

[Macduff]

Why cant I access these channels via on-demand through my satellite  but can access via fibe tv app on my phone?

[WelshTerrier · Accepted solution]

Good Day.

Have you tried to resynchronize your programming to add these channels?

1. Synchronize your programming: Sync your programming online. Simply follow the on-screen instructions or call 1 866 337-4617 to synchronize your programming by phone 24/7.
2. Once you have completed the reactivation process, it takes an average of 15 minutes before you can view or record programming. In some cases, it may take up to two hours. While this is taking place, you may see an error message on your TV screen.
3. Reset your receiver: On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds and then allow it to reset the satellite signal.
4. If the problem persists, please call Bell Satellite TV tech support at: 1 888 759-3474

   Note: Be sure to let the representative know if you have already tried resetting your receiver.

Please check out the following website for further instructions:

I can't access some of the channels that I've subscribed to : Why am I missing channels?

Let us know if you require further assistance.

Take care.