Charged for CBS Sports Network - a channel no longer provided

Ballaboveall
Contributor

I just received my monthly bill and was charged for a channel you no longer provide (CBS Sports Network). Unfortunately I didn’t notice this until after I paid because I falsely assumed you wouldn’t possibly charge me for something you took away. 
How many other customers are you charging for channels you don’t carry anymore and when can I expect my refund?

 

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2 helpful replies

Accepted Solutions

dks
Community All-Star
Community All-Star

Thank you for your concern. I encourage you to monitor the next couple of billing cycles to see if your bell changes or credits are applied. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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WelshTerrier
Community All-Star
Community All-Star

CBS Sport Network Channel - 1413 was a premium sports channel on Bell TV.

You should login to you MyBell account & confirm that it is has been removed from your Bell TV account. Select View or Modify TV channels

If it is not listed, then Bell will adjust your next bill and credit your account for the dates that it was removed & you did not have access to the station.

It will take1-2 billing cycles for the credit to appear on your account.

Thank you for posting your question.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

View reply in original post

2 REPLIES 2

dks
Community All-Star
Community All-Star

Thank you for your concern. I encourage you to monitor the next couple of billing cycles to see if your bell changes or credits are applied. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

WelshTerrier
Community All-Star
Community All-Star

CBS Sport Network Channel - 1413 was a premium sports channel on Bell TV.

You should login to you MyBell account & confirm that it is has been removed from your Bell TV account. Select View or Modify TV channels

If it is not listed, then Bell will adjust your next bill and credit your account for the dates that it was removed & you did not have access to the station.

It will take1-2 billing cycles for the credit to appear on your account.

Thank you for posting your question.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.