7802 I get a No Signal/Check input connection error & then receiver reboots

[Chicklette]

I will be watching fibe TV and all will be good. Then the fibe TV will go off and say No Signal. Please check input connection. If you wait the whole thing will restart on its own and you can go back to watching tv. This will happen about every 15-30 minutes or so. It will sometimes take up to 10 minutes to reset. I have tried a different hdmi cord and port and they continue to do the same thing. Any suggestions???

[dks]

Thank you for your concern. If changing the HDMI cable does not work, the fibre itself may be at fault or your receiver is faulty. I suggest you contact Bell at 1-866-310-3355 are ask for assistance. A technician visit may be required. 

[BellPatricia · Accepted solution]

Hey there @Chicklette 

Thanks for reaching out to the Bell Community.

Is the light on the front of the receiver solid, flashing or off when that error pops up? Can you try pressing the home button on your remote to see if the Fibe TV Menu comes up?

Also, what type of HDMI cable are you using? A Premium High Speed HDMI cable 2.0 or Ultra High Speed 2.1 is required for the 7802 to work properly.

Hope to hear from you soon.

@BellPatricia