Improve buffering

[Biff]

How do I improve buffering?

[SpencerL]

I have been having significant buffering issues on my VIP7802 and Fire stick app since a gigahub update about 3 weeks ago. Things were working well up until a few weeks ago for the 6-8 months I've had the service, and I've not made any changes to my network internally.

I've done multiple factory resets of the gigahub and the VIP7802. Those don't seem to help. My internet (3 GBps down/up) is fast - no problem with speed for sure.

I'm currently running the virtual test tool. When I ran it last time, it says that something needed to be addressed outside of the house and that I needed to call support but didn't provide any information about what it might be. The support person didn't have any indications on their side either, so not very helpful.

Does anyone else have this problem? I'm in west Ottawa.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

We would like to assist you in resolving your problem. In order to do so, we need for you to help us out.

Have you rebooted your modem since you ran the Virtual repair tool? Are you receiving buffering issues on both devices?

What did the Virtual tool find & recommend for you to do? You mentioned that it suggested for you to call Bell ITech support? Did you do so?

You mentioned resets. Have you tired try restart your Firestick? Please check out your setting on the Firestick. Go to Applications > Managed Installed Apps. Select > Fibe TV. Press << on your remote to clear cache. Go back to the Settings Menu. Select > My Fire TV. Select > Restart. Once your Firestick restarts, open up the Fibe TV app & check to see if you have the same problem.

What troubleshooting steps have you taken thus far?

Let's start by running the Virtual repair tool. Once completed, if it recommends for you to call Bell, please do so. Please call: 1 866 797-8686

Thank you for reaching out. Let us know if we can be of further assistance.

Take care.