LG TV won't connect to Fibe Modem any more

[Ancaster_Dave]

Until the most recent update, my TV connected fine to the Bell modem. Now, it doesn't. The Bell receiver is under the TV and is connected just fine (all bars on the triangular icon show green). Our other TV [not LG] is connected fine. All the computers and phones and tablets are connected just fine. LG TV is the only one that keeps saying "password incorrect." Luckily, I still have my Apple Airport connected to the network. So I used the WiFi from it, and the TV connected in an instant. So it seems that now the Bell modem is no longer compatible with LG TVs. I also tried a number of options suggested by the LG page, including unplugging the TV and plugging it in again, and turning off things like automatic time update and quick start. No dice. Anyone else have the problem or find the solution?

[ydoj]

2 thoughts

Run the Virtual repair tool first. 

 Second, depending on the modem. Grab the Wi-Fi app  from Bell. You can see a  birds eye view of your connected devices and their connection strength. Look for the TV.

[Ancaster_Dave · Accepted solution]

As it turned out, for unknown reasons, the WiFi password was reset to Bell2021. So the Chat tech person talked me through. I changed it back to the one on the modem/router, as most of my devices still had that as the password for the router. Weird!!! Anyway, it's okay now. Guess I should grab that app you mentioned. Thanks.

[Johnb]

How do you reset the modem,  I am having the same problem,  and Bell tells me all is perfect #?#/

[Toby123]

I have exactly the same problem.  Bell told me my 4 k LG tv was too old for the new technology.  I use an apple box now.