When I select the Guide I get Error 1050 (all channels are filtered out)

[Wheels16]

When I press Guide I get an error message (1050) telling me all channels are filtered out. Please adjust my filters and try again. HOW?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Which Bell TV service & channel package do you subscribe to?

Which device are you using to access the TV Guide? E.g. Computer, Bell Streamer, mobile device, tablet, etc. Which modem are you using? Which browser?

Please check out the following suggestions:

1. Please verify that your Filter settings are set correctly in the Fibe TV APP?
2. Have you tried to power off your device or computer?
3. Have you removed the app & reinstalled it? 
4. Are you accessing the app with a computer? Have you tried using a different browser
5. Have you verified your channels active on MyBell?
6. Have you tried accessing the channels using a different device? E.g. Computer vs. mobile device.
7. Have you tried to do any troubleshooting? Virtual Repair Tool? Restarted your modem?

Support for modems, connection and Wi-Fi network - Bell Internet

Fibe-TV-App: Complete List of How-tos and Tutorials from Bell

How to filter the guide on the Bell Streamer

How to filter the guide in the Fibe TV app

How to filter the guide in the Fibe TV app on a computer

Have you contacted Bell TV tech support?

Fibe TV & Fibe TV app: 1 866 797-8686  Satellite TV: 1 888 759-3474

Please let us know if you require any further assistance.

Take care.