Your fibe tv box is not connected to the internet

[Jimmy11]

My fibe box is working, I can watch tv. I do not have Bell internet, only tv service. I keep getting a pop up message “your fibe tv box is not connected to the internet. Reboot Fibe tv”. Besides it being annoying if I click the okay button the tv reboots, so I’m rebooting the tv 10 times a day. Is there a way to prevent the message from popping up? Called bell, had a technician come, no one can fix it.

[BellPatricia · Accepted solution]

Hi @Jimmy11

Thank you for reaching out to the Bell Community.

Although you mention that do not have an Internet subscription, you should still have a Bell modem which allows the Fibe TV service to function. 

• Can you clarify which modem, and TV receiver you have? 
• Do you see an error message on your modem when this occurs? 
• Is the receiver connected to the modem with an Ethernet cable, or wirelessly? 
• Does this happen on more than one receiver?
• What were you advised by the technician who visited?

In addition to rebooting the receiver, we also recommend that you unplug the modem for around 30 seconds. Then power everything back up and test to see if the issue persists.

Please keep us posted.

@BellPatricia 

[Jimmy11]

Hi @BellPatricia 

1. Arris Modem and Arris Receiver
2. No error message on modem
3. Wirelessly, I don't think this receiver will allow a non bell ethernet service once setup
4. Both receivers
5. He advised I would need my previous receivers, older version, I don't remember the model but they are much bigger than than the ones I have now.

I've unplugged the receiver many times however this does not help.

[BellPatricia · Accepted solution]

Hi @Jimmy11 

Thanks for your reply.

We want to review this further with you, and I have sent you a private message to get more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia