"A problem was encountered when opening the files for this PVR event. Error code 04”

[P-v-r]

An hour long show recorded for the entire time but when I go to watch screen says “a problem was encountered when opening the files for this pvr event. Error code 04”.  When I click on “start” it switches to “done”. Unfortunately this show is not available on any streaming platforms 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bel Community Forum.

In order to assist you, can you please provide the community with further specific details?

1. Which TV service do you subscribe to? Fibe TV Fibe TV App, or Satellite TV.
2. What is the model number of the receiver that you are encountering this problem on?
3. Is this a onetime occurrence or does occur on all recorded shows?
4. Have you rebooted your receiver by unplugging it from the power source?
5. Have you checked for any lose cables or connectors?
6. Depending on the model of PVR that you are using, you could be experiencing a hard disk failure.
7. Have you tried to do any troubleshooting? Please select the corresponding tab for your TV service in the link below.

Bell TV: troubleshooting tools, virtual repair tool and support

You may need to contact Bell TV Customer Service for further assistance.

Bell Fibe TV: 1 866 797-8686 Bell Satellite TV: 1 888 759-3474

Please let us know if we can provide you with further assistance

Take care.