View my channels

[KW-Guy]

I'm new to Bell and subscribe to the Fibe TV Starter plan.

Why is it that when I access "View my channels" (Login to MyBell > Go to TV > My Channel Line up > View Your channel lineup), I'm only shown the channels that aren't identified as being HD (i.e., channels that are numbered below 1000)? I don't have any filters applied.

And why, when I view my subscribed channels using Guide on my Fibe TV streamer, do I see both the "standard" channels (numbered below 1000) and the HD channels (numbered from 1000 and higher)?

[BellKris · Accepted solution]

Hi @KW-Guy,

Welcome to the Bell Community, and thank you for your post.

When viewing your channel line up in MyBell you will see all of the stations that are currently included in your subscription. Simply click on the channel link for additional information, such as the HD/SD channel number.

Since some stations are available in both HD and SD format, you will see both options listed in your TV Guide.

Let the Community know if you have any other questions.

[AlexS]

What plan did you exactly order?? Starter can't coexist with the Streamer. The starter can only comes with a fibe or satellite DVR. The Streamer comes with the Fibe TV app pack if you didn't order from Ths Source directly.

[KW-Guy]

Thanks for your replies, @BellKris and @AlexS. Sorry for not checking back here sooner. 

I used incorrect terminology in my original post. I have a Gigabit Fibe 1.5 bundle, with Internet and TV. I ordered this directly from Bell. We chose the Starter TV package plus the Sports Fan add-on. We were given the new Android TV connection box (which is what I incorrectly referred to as "my streamer". That allows us to view our subscribed TV channels as well as all of the Android apps available (e.g., Netflix, Prime, Disney+, though sadly not Apple TV+). Anyway, I know I can see the channels available to me through the on-screen Guide but I wanted to  print out a list so I can quickly find the channel number to input when seeking a specific channel.

My concern is that the list generated from "My Channel Lineup" (first attached image) only shows one channel number for each of my channels, and most of these are channel numbers <1000. For example, NBA TV Canada is listed as only available on channel 415.

The list obtained from "View all channels" on the FibeTV packages web page (second and third attached images; I've highlighted my channels) shows both the "standard definition" channels (my terminology for the channels not identified as HD) and their HD versions (which are just the "standard definition" channel numbers + 1000). For example, NBA TV Canada is listed as being available on channel 415 and in HD on channel 1415.

Why doesn't the "My Channel Lineup" list show the standard and HD channel numbers?

Also, is there really a difference in the picture quality between the standard and HD channels listed? I can't see any difference when I'm alternating between both versions of any channel.

Thanks in advance for your help.

 "View all my channels" printout from My Services web page"View all channels" printout (pg 1) from FibeTV Packages web page"View all channels" printout (pg 2) from FibeTV Packages web page

[AlexS]

I still can't see any of your pics. It might because the channel numbers list on mybell is so old that they don't have HD numbers. But most times it's simply the difference of adding number 1 at the beginning, apart from foreign, SD-only channels and few exceptions like euronews Français and salt+light. You probably have to create a list by yourself if it's a deal breaker.