Home Phone, Fibe/Satellite TV, Internet & Equipment return/refunds

[Linda_S]

Is it possible to cancel my Fibe tv and internet via MyBell? I understand I can call on the phone but have trouble hearing sometimes and prefer a "written" confirmation that I've cancelled those services (but am keeping my land line). 

Is there anywhere or any way, on MyBell, to confirm that I purchased my PVR / receiver from Bell way back when? I agreed to pay extra for a certain number of years and then it would "be all mine", as explained to me at the time. The online bills don't go back far enough to show this (over 10 years ago). There are no equipment rentals on my recent bills, also no option to "deactivate" my PVR / receiver like there is on the other 2 devicrs that play but don't record. Do either of these prove that I purchased it?  I did read a thread elsewhere on here that a customer with a satellite receiver was told they had to return or pay for it even though they, too, were under the impression they'd purchased it. 

Lastly, is it best to wait for labels to arrive in the mail or try to print my own through the "return equipment" procedure? I realize returning equipment does not cancel the service. And do we have a choice between using Purolator or Canada Post? 

Thanks very much for any help or insight. 

[Antknee]

If I have Fibe TV only (No internet access) and am returning the equipment, am I to assume I have to send the modem back as well?

[WelshTerrier]

Yes. If you subscribe to Fibe TV & you do not have Bell Internet, Home phone etc., & you are cancelling your Fibe TV service, you must return the modem, power cord, adapter & any other associated equipment.

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee.

You will need to return your rental equipment within 30 days; an equipment non-return fee may be charged to your account for each piece of rental equipment outstanding. Do not return your rented equipment to a Bell store.

To cancel your Bell services after they have been activated, call: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

Let us know on the Bell Community Forum if we can provide any further assistance.

Take care.

[Essam Hanna]

I've upgraded my home internet to 3 G and would like to return the old router. How can I get the prepaid shipping lable?

[WelshTerrier]

Good Day & Welcome.

If you don't have a prepaid shipping label to return your equipment to Bell:

1. Visit the Bell equipment return portal to request a prepaid return shipping label. Depending on what you are returning, you will need your Internet and/or TV account number. Refer to the links below for instructions on returning each type of equipment.
2. Once your request is submitted, you will receive an email with a scannable QR code that acts as your prepaid shipping label. If you have access to a printer, the email also contains a link to print out the shipping label.
3. Package the equipment so that it can be shipped safely (a box is recommended).
4. Bring the email with the scannable QR code to the shipper who will scan it and attach a shipping label (waybill) to your box.

If this is a return due to a cancellation of your Internet or TV service, have you already contacted Bell to cancel your service?  If not, please: 1 866 310-BELL (2355) before you return your rental equipment.

How do equipment returns and refunds work? Bell residential equipment

Thank you for posting your question.

Take care.

[colnago]

I no longer have the need for a home phone number. How does one cancel this and will it affect my internet.

[WelshTerrier]

Good Day & Welcome
To cancel your Bell Home Phone service, you must call Bell Customer Service, as the request cannot be processed online or via the community forum.

If you are cancelling your Bell Home phone  service and you are still within the contract period, you may be subject to early cancellation fees. The amount will depend on your agreement if this is bundled as a promotion that you are receiving.

To cancel your Bell services after they have been activated, call: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

Take care

[TheJules2026]

I am trying to return my modem, but no matter what I do, the portal refuses to accept my valid account number and will not accept any other account number. This is extremely frustrating and no google suggestions are helpful 

[WelshTerrier]

Good Day & Welcome

Can you please provide us with some further details? Are you returning your modem due to the cancellation of your Internet service or as a result of a modem repair replacement? Did you receive an email and or a return shipping label?

If you are cancelling your Bell Internet service, have you contacted Bell at: 1 866 310-BELL (2355) ? To return your equipment, you'll need either the order number from your confirmation email or your Internet or TV account number, which you can find on a recent bill or in MyBell.

Please refer to the instructions that I have included in this return equipment guide weblink. You will need either the cancellation order number or the account number for the service you are cancelling. For example, if you are cancelling your Internet & returning your modem, your Internet account number is a: (b1 number) e.g.: b1xxxxxx .(This can be found on the main page of your MyBell account > My Services > Internet. Your account number is listed below: Internet)

Bell Cancelling any Bell service - Equipment return

I have also included this weblink that will walk you through the steps for service & equipment cancellation & repair returns. Once again, if your return is related to your internet service, you will need your Internet account number is a: (b1 number) e.g.: b1xxxxxx . (This can be found on the main page of your MyBell account > My Services > Internet. Your account number is listed below: Internet)

Returning Bell equipment, including mobile devices, receivers, Wi-Fi pods and modems.

Let us know if you require any further assistance.

Take care.

[TheJules2026]

I am returning my modem due to moving and changing to Fibe internet from pure fibre. I was able to set up the return for my satellite receiver no problem, but the portal is not accepting my internet account number no matter how much I try

[WelshTerrier]

Good Day.

Thank you for your reply. This is a peer-to-peer website. We do not have access to your account & equipment records.

I wish there was something more I could do for you, but I am unable to do so with the limited information I do have.

I would suggest that you contact Bell Customer Service accounts & billing for further assistance. A service representative will be able to assist you in providing you with return account details.

Please call: 1 866 310-BELL (2355)

Take care.

[BellPatricia]

Hey there @TheJules2026 

Thanks for reaching out to the Bell community 🙂

Just wanted to jump in here to make sure that you received the return label via email.

If you are still having trouble let us know, and be sure to include the error message you get when filling out the online form.

@BellPatricia 

[TheJules2026]

Yes, I did receive said email and dropped off the equipment this afternoon with purolator, hopefully it will be received soon!

Thanks again for your help, it was greatly appreciated!

[WelshTerrier]

Good Day.

@TheJules2026 Thank you for taking the time to update the community with the status of your return email label. More than glad to have been of assistance.

Take care.