Overdue payments, suspended or disconnected services and restoral of service

[Jasj1234]

Paid my over due bill aswell as the credit i exceeded and services are still off even after restarting my phone. Anyone else know why this may be?

[Ciera1015]

If I pay my outstanding balance (not what I owe for my phone), and then trade the phone in, could I get service back with $200 holding?

[dks]

I am not certain of your question, but if your account is not in good standing then no, you can't trade your phone is as there is still money owing on your account. You would have to pay your account in full, including the phone cost, and any penalties for early termination. 

[WelshTerrier]

Good Day & Welcome.

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of Bell's products and services with other Bell customers like you. This is a true peer-to-peer community space. As such we do not have access to your account & billing details.

Bill payment due dates, overdue accounts or extensions cannot be changed on this forum. If you have a SmartPay 2-yr contract, you are still responsible for the monthly SmartPay payments even if your Bell Mobility service is suspended. Please refer to your mobility service agreement for the specific details.

Have you tried contacting Bell Mobility Accounts & Billing to explain your situation & to discuss making payment arrangements with them?

If not, then you need to so as soon as possible. To contact Bell, please call: 1 866 310-BELL (2355) or for a mobility postpaid account: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Volkanozturk]

Hello, my phone line has been deactivated due to overdue and unpaid bills. I paid all my bills through my bank today, but my line is still deactivated. What should I do to get it reactivated? Please help me. Thank you.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Have you contacted Bell Customer Service & reported your payment? If not, please choose one of the following options to notify Bell of your payment:

1. Upon logging in to MyBell and accessing your current My bill blue section: Select > Payment options. Scroll to the bottom. Select > Notify Bell of a payment. Enter the amount of the payment you made and select the method of payment you used. Select > Continue to review. Review the information. Select > Submit to complete the notification.
2. Call Bell at: 1 866 310-BELL (2355)   > Select Billing & Payment
3. Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada : Select > Notify Bell of a bill payment.

Your service will be restored once Bell receives the funds from your financial institution. This could take up to 5 business days for this to be processed by your bank & forwarded to Bell. Once your payment is received and posted on MyBell, you may need to restart your phone in order to regain access to the network.

The fastest way for you to have your service restored, would have been to make an immediate payment with your credit card or a prepaid credit card online or on your mobile phone / smartphone.

Here is a link that will explain your payment options & the timing involved:

How long does it take for my Bell Mobility payment to be processed?

Take care