Channels won't load on Fibe TV App while using Sony Bravia 8 TV

[NeedHelp5]

I have the same problem with a Sony Bravia 8 tv.Was working fine until June 11 now cannot access tv stations unless i power off the tv.

[Aaronjo]

There is a setting to lower the streaming settings.  Check the settings in the bell app under Video Quality.

[CherryCoke2050]

I am having the same issue on my Bravia 8 as well since the latest Android TV OS update. I go to play content and I get a black screen for half a second then nothing plays and back to the menu

ive tried all troubleshooting steps including factory reset of the TV and no success. Very frustrating especially during the World Cup!!! Help!!!!

[Mandor]

same thing here. it worked for a brief time but the software update broke it

[BellPatricia]

Hi everyone.

Thank you all for reaching out to the Bell community.

Can you please clarify if this is happening on all channels or just on the 4K channels?

@BellPatricia 

[CherryCoke2050]

Hi Patricia. This is happening on all channels - even if I try to access crave content it does the same thing 

[Hedgeman13]

Same here. Tried everything and nothing works. Cleared cache, cleared data, re-installed the app multiple times, power-cycled the tv multiple times, factory reset tv, tried lowering the stream quality. Would be great to have this fixed especially with FIFA going on and the TV app being my only way to watch with the family. 

[dks]

Thank you for your questions. What is the way you are connecting to the internet? Wired ethernet cable? Wireless? I also have a Sony Bravia TV using wireless internet and the Fibe apps works after the recent Sony firmware upgrade. If you are using a wireless connection between the TV and the internet, try resetting the wireless internet connection. I had to do that once recently and since then, no issues. Let us know if that works. 

[DG8]

Lately the app won't load channels on sony tv, when clicking the live channel it just beeps and refreshes the screen, when clicking a pre recorded show, does the same, nothing loads.

clear cache and data does not do anything, force stop on the app does not do anything

when i reset the TV through settings it works, but then it happens again periodically, resulting in a manual reset of the tv over and over

seems like there is some sort of glitch since a recent update?

[JLK]

I have the same problem as everyone else. Works intermittently. Have done full reboot of Bravia TV, have re-installed Bell Fibe App at least 10 times. Spoke with Level 2 tech support at Bell and they’ve escalated to IT dept since this is obviously a problem with integration between Bravia and Bell most likely caused by an update from one of the two. It’s now going on 4 days with no resolution or hope of resolution. I’ve spent at least 4 hours on calls with Bell and Sony….it takes 1/2 hr with Bell CSR just to authenticate my account…ridiculous. Hope someone at Bell decides to look into this, otherwise Roger’s or Videotron are getting a new customer.

[yvezzz]

same as all others, did everything including spending 60 minutes w SONY support, 3 decision levels, they said at the end watch other thing.......bell has to create a fix opr we go back to videotron. i am giving them a week....

[BellNick · Accepted solution]

Hello everyone, thank for you for sharing the problem and troubleshooting details you’re experiencing with your Sony Bravia 8 and Bell Fibe TV app over the last week.

We are currently investigating the root cause and fix, and may reach out for additional information in Private Message.

We hope to have an update soon and will share any new information in this thread. Thank you

[Wild Bill]

Ditto with my Bravia 8. From the guide if I click on a program the screen blinks and beeps back to the guide. Doesn’t engage. I’ve also tried everything ChatGpt suggested.hard stop reinstalling hard booting etc. does Bell care? 

[Wild Bill]

Btw the Crave Sportsnet and TSN apps work fine. 

[RonFournier]

I echo all of Hedgeman13, and I tried to change my Sony Bravia 8 Wifi connection, from one Network to my 2nd that is available. I also did the Forget Network and reconnected, NO JOY. Other APPs like FloBikes, Crave and Netflix work, just the FIBE TV APP !!?