Connected to my Home Wi-Fi Fibe TV app error: Program can only be watched at home while connected to Wi-Fi

[Laverne]

On the Fibe app program guide, there are programs with the house icon in the corner that say they can only be watched at home while connected to wi-fi, and I’m unable to watch them. But I am at home on wi-fi and without a VPN. Why would I be restricted from these?

[WelshTerrier]

Could you please provide me with a few more details? I trust you are referencing Guide in the Fibe TV app?

For example, which stations & channel numbers are experiencing a problem with that can not be watched from home? (Some stations, can not be viewed when you are not at home?)

Which device are you using? Is it up date in terms of iOS, OS, apps, etc.? Have you rebooted your device?

How are you connecting to Fibe TV app? Easiest Wi-Fi method or Best using your MyBell or My Account credentials to connect to your Bell network.

Have you checked your app settings? E.g. Parental Controls, etc.; Your Fibe TV filter settings? E.g. Subscribed, Availability, Favourites, etc.

Please let me know how you make out. Take care.

[Laverne]

Thanks for the reply. It is mostly American network channels, but also TVO, APTN. They have a house icon and when chosen, a message says it can only be watched at home connected to Bell wi-fi. This is when I’m using Fibe on my iPad. It’s fairly new and updated. I have no issue with not being able to watch them away from home. I can watch them on TV, but I use the iPad to watch in bed. I’m not at home right now to check any changes you suggest. These screen shots are taken at work, but it looks the same at home. Does any of that suggest what the problem may be?

[WelshTerrier]

Which Bell Fibe TV package are you subscribed to? Have you  looked at the settings that I suggested.

Did you check you login?

Log out, power your device completely down. Log back in to Fibe TV app. using your MyBell or My Account credentials. Your Fibe TV & Internet, should be shown as services & connected in MyBell? Are they?

If the problem is still there, you may need to contact Bell Fibe TV tech support at: 1 866 797-8686

[Laverne]

Hey that’s done it! I power cycled my iPad and logged back into Fibe app with MyBell. Had to wait until I got home to see the result, and the little houses are all gone! Thank you.

[WelshTerrier]

It was my pleasure. Take care & enjoy!

[TeriB]

I have this issue as well. It’s been months and in the Fibe app all of the American channels I subscribe to, all Omni channels and Citytv channels all have the house icon and say I cannot watch unless connected to my home wifi while I *AM* at home on my wifi. I don’t even *have* data on my phone or my iPad to even watch them elsewhere if I tried. I’ve tried the suggestions here, I’ve googled for answers multiple times and nothing seems to help. I would just like to be able to watch ALL of the channels I pay for in other rooms of my house where I don’t have a TV. Can you please help fix this issue?

[Laverne]

Over time I’ve come to believe that the problem is my VPN. Even when it’s off, I think having used it can interfere. So if my VPN is off but I still get those houses and am blocked from watching, I’ll restart my iPad and that seems to solve it.

[TeriB]

Unfortunately that can’t be my issue. I don’t have a VPN and never have. 😕

[Laverne]

Sorry, that’s the best I have. I assume you’ve tried power cycling your device(es)?

[TeriB]

Yup, I’ve tried every possible solution I’ve found online and nothing has worked. Not even temporarily. 

[BellNick]

Hi there @TeriB 
Thank you for your post and welcome to the Community. 
Do any stations work while watching on your computer or is it strictly only the American channels?
What devices (make and model) are you using that you experience this on?
Looking forward to hearing back.

[TeriB]

Hello @BellNick,

All other stations (such as CTV, Global, TSN, Sportsnet, Crave1-4, etc) work just fine except for the American networks (both regular and time shifted and including channels like KTLA, WGN, etc), all Omni channels, the CityTV channels, and a few various singular channels like NTV, aptn and a few in the 500’s like CHCOtv. All of the latter listed have the house icon and the “content is only available to watch at home while on your Bell Wi-Fi network” message while I AM at home on my Bell Wi-Fi.

I personally use an iPad (9th generation) and an iPhone (iPhone 12) and experience this on both and my son upstairs uses a Windows PC and experiences it as well. His computer also uses an Ethernet cable to connect to the internet and he still has this issue. We are both stumped on what is causing it.

I did upgrade my internet in September of 2022 from an older, outdated plan to the Wireless Home Internet 25 where a technician installed an antenna on the fence outside and my modem was changed (just a different one, same model, the Bell Home Hub 2000) but I can’t recall if this was an issue before this switch. In any case, my iPad was bought AFTER that internet switch, so I wouldn’t think it would be the cause since this iPad was never connected to my old wifi. 

Here is a screenshot of what I see on my screen, looking specifically at the American channels. 

Anything you can do to assist would be appreciated! Thanks!

[BellNick]

Hi there @TeriB 
Thank you for the details. As you subscribe to WHI (Wireless Home Internet) your "in home" service availability will be limited. Wireless Home Internet is an ‘away from home’ internet service and therefore subscribers will be unable to view any ‘at home’ channels on the Fibe TV app. Channels will still be available on your home receiver though. See What is Fibe TV app and how do I use it?for further details on using the Fibe TV app with different services.

[TeriB]

I don’t understand what that means. Wireless Home Internet 25 is my HOME internet service that I subscribe to at home because I didn’t have Fibe in the area when I switched (could be there now, no idea, can’t afford to switch again) so what do you mean by “away from home” service? The FibeTV app says “included with Fibe tv and Satellite TV services” and I have satellite tv so why would certain channels be blocked on my home wifi (the only wifi I have)? This information you’re giving about “in home” and “away from home” is absolutely nowhere to be found anywhere in the descriptions of the Wireless Home Internet 25 package nor the FibeTV app. Clicking the link you gave me says nothing about channels being limited depending on which wifi package you have.