Global TV app - Authentication error

[Sweetginger]

I'm trying to activate the Global TV app on my TV. I put in the code and tried to login with the mybell account. It doesn't do anything. Please help.

[BellPatricia]

Good day @Sweetginger,
Welcome to the Bell Community, and thank you for your message.
Can you please share a photo of the error message with us?
When signing into the Global TV app be sure that on the login screen, you click on 'Through My TV Provider' and login using MyBell profile username and password.
- Patricia

[Cloe]

I am no longer able to access some programming using the Global TV App on my phone or tablet, specifically the W network.  Is anyone else experiencing this as well?

[BellPatricia]

Hi @Cloe,

Thank you for reaching out to the Bell Community.

The Community wants to help. 

Can you clarify what happens when you try to access W Network through the Global TV app? Are there any other channels affected?

If you see an error screen please share a photo with us too.

Hope to hear from you,

- Patricia

[Cloe]

I get this error message and one of the phone numbers does not even go through.  Photo included.

 

thank you

[BellPatricia]

Thanks for sharing @Cloe,

We recommend uninstalling the Global TV app, then reinstall and test to see if you are still having trouble.

Let us know how that goes.

- Patricia

[Cloe]

It is still not working.  I’ve tried to uninstall and reinstall numerous times.

please fix this

[Stephen1246]

I've been going at this for a while and still nothing has changed. I am able to log into Global on the app and also in their web interface. I am able to log in fine but like you they report am not authorized (by my provider Bell) to view anything but the news. The problem seems to be in the Bell portol not telling them I have the Best Package.

[BellPatricia]

Hi @Cloe & @Stephen1246,

We do want to investigate, and have sent you a private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Alison1]

I can’t log onto the Global TV app too. I select Bell as the provider, enter my username and password, complete the captcha, and all I get is “loading…/chargement” with a spinning wheel of doom. 

@BellPatricia can you help please?

[BellPatricia]

Hey there @Alison1

Welcome to the Bell Community.

We would be happy to look into this, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[DrWillmore]

Ditto. I've been experiencing the same issue with Global TV, CTV, and A&E apps on mobile and ROKU. Please help. This appears generalized.

[BellPatricia · Accepted solution]

Good afternoon, and thank you all for posting in the Bell Community 🙂

Just a quick update: As of January 11th our escalations team implemented a fix to resolve this for everyone.

If you are still having any trouble we recommend that you uninstall and reinstall the application, then test to see if the issue persists.

Please keep the Community posted, we're here to help if you need anything else.

- Patricia

[Louder]

I am having same problem. Uninstall and reinstall did not work

[Flower · Accepted solution]

I finally after deleting again and logging in on my phone on the global tv activate with the code on the tv.