Pixelating and Audio/Sound drops on channels

[Stocklead]

TV loses sound. Pixelize and random return to guide page. Will running CAT cable directly to the TV help?

[Nash211]

Thanks, not the cable tried a different one already. Thanks anyway 

[DRU1]

No it is not the cable, thanks anyway.

[BellNick · Accepted solution]

Hi all,
Thank you for bringing this to our attention.
We've had this looked into and an issue was identified and a fix was implemented. If you're currently experiencing the pixilation, please try rebooting your receivers (unplug unit from the power, wait 30 seconds and plug the unit back in). If the issue is still appearing after a reboot, please let the Community know and please advise of what station it occurs on.

[Nash211]

Thanks, will see if anymore issues arise

[DRU1]

Hello,

I have only had pixelation trouble on the 2 AMC channels and the PBS channel. I haven't experienced any of the other channels that are as evidently effected. I have seen a bit of pixelation on other channels occasionally but we actually lose audio and then the pixelations to where I have to change channels. I did get some pixelation on a recording on the Science channel last night from a couple of weeks ago. I rebooted the receiver on Sunday and watched the entire movie of Bourne Identity for almost the entire 2 hours until the last couple of minutes, Pixelated again and lost audio but came back after a few minutes. The technician I talked to asked if I would try the reboot and that he would call back at 7PM PDT, but didn't receive a call back.

[BellNick]

Hi there @DRU1 
Thanks for the information. 
Have the impacted channels experienced the pixilation issue since Tuesday? Please note that any recordings prior to this would still be effected as they would have been recorded prior to the fix.

[DRU1]

Rebooted as suggested and to test, left the TV on AMC for 4 hours. Worked flawlessly. Hope that stays this way.

[Wakka197]

Thanks for telling us the outcome thanks 

[Wakka197]

Have anyone with sat see that cnn sound cutting out . Just wondering if it just me . Wanted to get some feedback. I seen people in the forum have complained about sound and pixalation . 

[dks]

Thank you for your question. Is this Fibe TV or Satellite TV? There can be many reasons for audio drop. Is this frequent? Does the picture freeze as well? More details would be helpful. Have you looked at this thread and tried the solutions in helpful replies with a green checkmark that are offered? 

[BellNick]

Hi there @Wakka197 
Our team was aware of an issue with CNN & HLN that was under investigation. We wanted to check in to see if you're still experiencing issues with CNN today? 
Looking forward to hearing back.

[Wakka197]

So far today it has not been an issue . But will let you know if it happens today .

[Lionel]

TSN1 seems to be lagging..i have 2 receivers and the same on both..

[WelshTerrier]

Good Day.

Can you provide with some further information? is this issue occurring on just one channel or others as well? Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App or Satellite TV. Please provide us with model number of both receivers. Do have a Bell modem? Model number?

Picture lagging on Bell Fibe TV can be caused by a few things, including issues with your internet connection, the TV box itself, or even the TV settings.

Have you tried to do any troubleshooting?

Fibe TV: troubleshooting tools, virtual repair tool and support

I have included a few suggestions for you to have a look at:

1. Try rebooting your receivers.
2. If you have a modem, have you tried to do a restart / reboot?
3. Check your modem, receiver & TV connections.
4. Are you experiencing any internet speed issue? Please run a modem speed test.
5. If you are on Fibe TV have you tried to run the Bell Virtual repair tool? If you’re having trouble with your service, try our Virtual repair tool It detects and fixes most issues with Fibe Internet, Fibe TV, Fibe TV app and Home phone services.

FYI. The Virtual repair tool will check if the Bell hardware and network outside your home are working, as well as reboot and optimize the settings of the equipment inside your home. If a technician visit is required, the tool will help you book a repair appointment.

If the problem persists, please contact Bell Tech support for further assistance.

Let us know if we can be of further assistance

Take care.

[Wakka197]

funny some of channels on sat been having problems with sound and picture and I even put one in for cnn and monitor for bell asked if it was still having problems . Well there been issues but they will look at it for sure I bet