VIP7802 always has Dolby Vision on.

[jmacd27]

I just had Bell Fibe 1Gb internet and Fibe Tv with the new 4K Cloud PVR installed. 

I notice when you boot or reboot the Fibe box, the Dolby Vision icon will display on my LG OLED tv. If I check the video display info on my Denon receiver it indicates it is receiving a Dolby Vision signal from the Fibe Tv box. This is for every channel and causes the picture to look very contrasty due to Dolby Vision being on all the time.

I can't find a setting to turn of or control HDR settings. I have an Nividia Shield 2019 model and there are options on it to disable HDR settings. This doesn't happen when I use the Fibe TV app on the Shield.

Please advise as this will potentially over time damage an OLED tv with burn in.

Thanks.

[jmacd27]

Thanks for the update.

[Chris999]

After trying a few more things, using an old HDMI splitter 1x2 as a "conversion box" seems to do the trick and disable Dolby Vision permanently. Time will tell...

[Toto456]

Put your TV settings to HDMI 1.4. Then you can adjust your picture to your liking 

[StephChamp]

I have the same problem. Bell Fibe tv Box with LG G3 tv. I contacted Bell support and explained that the picture quality was horrific. They said the TV box was defective and sent me a replacement. After setting up the new box, the problems was still there. Reseted the tv and it was gone, picture quality was alright. But after a TV box restart the problem came back. 
So to sum it up, Bell TV box is set up in Dolby, it’s impossible to change that, and when it set this way the color/contrast of the tv is all over the place, I guess because it tries to display SDR source in HDR on the TV.

[Toto456]

I have the same TV. Change HDMI mode from auto to HDMI 1.4. Voila! Problem solved 

[SiddiusMaximus]

Thank you.  I'll try that.  Where exactly do you find that setting, to change to HDMI 1.4?? In the TV settings or the Bell box settings?

[Toto456]

Tv settings

[Toto456]

It got rid of the Dolby vision setting with the bell 4k Android box 

[RTG]

I also have this problem with the new pvr. Any work around?

[bennygoodman]

The solution I gave almost a year and a half ago works if you are running the PVR directly to one of your LG TV HDMI input.

When on the HDMI input of your Bell PVR:

General > Devices > HDMI Settings > HDMI Deep Color > Off

No, it's not a great solution if you run all your sources through a receiver. However, if that is your current setup, consider instead connecting all your video sources directly to your TV and then connect your TV to your receiver with eARC configured as passthrough. Sure, it's a problem if you need to connect more than 3 devices because one of your HDMI input is reserved for your receiver, but I expect this solution to work for a vast majority of users.

[Josh2]

I recently upgraded to 1.5 gig fiber internet and subscribed to Fibe TV, opting for the VIP7802 Arris Android box. However, I've been disappointed with the viewing experience. Despite having a 4K setup, the picture quality is subpar, reminiscent of outdated SD broadcasts. Even on reputable channels like CNN, the visuals are plagued by a jittery ticker, giving the impression of a dated broadcast from years ago.

I've tried troubleshooting by using Bell's official HDMI cable and connecting via ethernet, but the issues persist. Surprisingly, Rogers offers superior image quality in comparison. I own an LG OLED TV, which should theoretically enhance the viewing experience with Dolby technology. However, the image remains lackluster.

I attempted to rectify the situation by adjusting settings, such as switching to cinema or standard mode on other inputs and applying these changes universally. Despite these efforts, the problem persists. Disabling HDMI deep color also failed to yield improvements.

Considering alternatives, I've contemplated investing in an Apple TV stick and utilizing the app for a potentially superior viewing experience, as I've heard positive reviews. If anyone has insights or solutions to enhance my viewing quality, I would greatly appreciate the assistance. Other people have also had this problem.

[BellPatricia]

Good afternoon @Josh2,

Thank you for reaching out to the Bell Community, and for all of the troubleshooting you've tried 🙂

For some additional suggestions that may help we invite you to check this post 

Let us know if you have any other questions.

- Patricia

[Josh2]

It's still not great at all  hockey is almost unwatchable. We got the 4k apple tv box and it looks 1% better if anything. Why is this a problem. The 7802 box is the only system where in the guide the little images when u flock through channels are low quality. Is bell destined for this or is there a way to fix it. Thanks 

[Philgm]

I believe that the people who have posted messages here value image quality. But the majority of people probably don't even notice the problem or don't care. That's why I don't think Bell is really putting effort into fixing the issue. I even wonder if it might be the hardware design by the supplier that's the problem, and Bell is just trying to buy time to clear out stock and come up with a new model.

Personally, my soundbar seems to be filtering the feed, and my TV doesn't display in Dolby Vision. That being said, I've had difficulty with the setup. I've experienced a lot of sound dropouts and image corruption. It's the first time in my life that I've had so many problems. Truly a bad product.

I tried the device directly on the TV, and it's terrible.

[Toto456]

Use the HDMI 1.3 for bell five receiver. Not 1.4 or 2.0. Problem fixed