Bell land line migration to fibe

[Viv]

I received a letter notifying me that Bell is intending to discontinue landline services as of October 5, 2022!

Given the recent Rogers fiasco, as well as the fact that I had requested my land line be resumed after repeated problems with Fibe telephone, I'm very surprised that this is allowed to happen.

Is anyone else worried about this development?

[bruno3]

Well thank you dks I didn't know that only copper lines were regulated. That actually makes my points even clearer. Bell wants everyone off copper line so they can charge what they want to charge. But still having a phone is an essential service people need in case of an emergency. So you can't really just make a choice. Everyone needs a phone.
For example I don't have cable because all the big companies that offer cable make it unaffordable for many. But I can live without cable. I pick the streaming services I like and save a ton of money.
But a secure and reliable home phone is essential to call 911 in case of an emergency. So greedy corporations are putting people at risk in emergency.
My brother just had his phone switched to fibe and his phone bill went up 15 dollars. So he canceled his home phone and got a cellphone.
But why am I wasting my time sending you messages. I will try to write letters to my member of parliament, not that it will do much good.
I look forward to your next response

[dks]

With all respect, there are providers (whom I shall not name) who offer low cost, limited services. A quick search should give you more information. Letters to our MP's might feel good to write, but they have no influence, either. 

[Allen]

so migrating to fibe from landline what happens if power goes off?

[Paladin]

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@Allen wrote:

so migrating to fibe from landline what happens if power goes off?

No more phone...

The HH3000 (Home Hub 3000) and possibly other modems before it could have a backup battery but the HH4000 and Gigahub can't have one...

The HH3000 backup battery is no longer available, you are lucky if you can get one and eventually people which have the HH3000 will be forced to move to the Gigahub... (I believe the HH4000 is no longer available either...)

Assuming Bell's equipment still has power you would need to connect your modem to a UPS to still be able to answer calls (and use a phone that either does not need power or connect that phone to a UPS...

I doubt that's possible with Bell's Home Phone but with what I use at home I can forward calls to my cell phone if there is no power... Maybe that's available with Bell as a forwarding option?

(It is roughly equivalent to forward when unreachable, no answer, etc... which you can frequently setup as forwarding with your cell phone...)

Good luck and have a nice day!

[Black Watch]

 The impact of converting to fibre optic services for land phones from copper.

1 . Once converted you cannot go back

2, In the spring approx 2024 Bell will no longer sevice or maintain the copper system . Not for internet nor land lines

3, With fibre service your land line will run thru your modem as does your internet , in  a power outage or a modem issue you will have NO phone service at all , INCLUDING 911 , the CRTC does not provide protection for the 911 services

4, Bell with off you a UPS unit at full cost to you , this privudes a little time of modem power to make a 911 call , and YOU maitian and pay for that unit , Bell does not , this unit will not replace the modem just add power to it if the modem fails you have NO phone to call anyone .

All 3 providers are doing this Rogers , Bell and Telus with NO regard to the inability in an outage for the customer to contact emergency services

That is the truth of the so-called migration

No-one can tell an ISP what hardware to use for the internet that service is voluntary , however denying 911 serice is a crime IMO

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Based on the information you have provided, it sounds like your cable has been nicked or damaged by construction activity on your street. To reach Bell repair service from a landline, dial: 611 . You can also call 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

If more convenient, you can use the following Bell Chat web link service to report your problem.

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Thank you for reaching out & posting your question.

Take care

[BellNick]

Hi there @What a joke 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Rusty0]

I’m concerned I use a 3rd party for internet over DSL line, what happens when we go fibre. fibre internet might be great but there is no choice  it seems after, will the answering machine work ? Will prices go up exponentially because there’s no choice?

[dsn247]

I was forced  to switch over too, been ignoring their calls constantly. Sometimes they would call 5 times a day. Until I had enough and called back to them to stop harassing me. Eventually they cut us off cause we didn't switch over. I think it's scam they wanted people on their internet service. We have rogers don't need two providers waste of money.

[dks]

You have every right not to accept Bell's services. Unfortunately, Bell is deprecating copper, which may narrow customer choices. 

[Joy13]

We do not have Fibre optic in our area. What do we do?

[dks]

Thank you for your question. If you get a notice that copper landlines are being removed, you have or will have fibre service available. If you go to the MyBell web page or app, you can easily determine what services you can obtain from Bell by entering your address. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

In certain areas, Bell is in the process of migrating residential service to the fibre network, and customers will be able to take full advantage of Bell's Fibre to the Home network.

Bell teams will contact you directly in advance of any network transfers scheduled for your neighborhood.

You can also check out your home address for fibre availability by using the following web link:

See if fibre to the home is available at your address.

I have included the following web link that will assist in answering most of your questions.

Copper network decommissioning : Keep your home connected (bell.ca)

Take care.

[Retemed]

Yes... but what Bell is apparently working to eliminate is COPPER landline service and the company is gradually insisting that landline customers agree to have their landline service "migrated" to FIBRE-OPTIC technology. This is much-more up-to-date technology with many advantages... BUT ONE DISASTEROUS (likely-unintended-consequence-type) downside. In the past, even during the longest power failures, Bell's COPPER landlines could always be relied upon for continuity of service... THROUGHTOUT at least two or three days of the outage. This is NOT the case with fibre-optic technology. Even if the customer keeps his or her Home Hub 3000 or 4000 modem/router/switch unit powered with UPS or generator backup technology, there is NO GUARANTEE that Bell's fibre-optic SERVICE will, ITSELF, remain powered up throughout the duration of the entire power failure. In our small town (fibre-optic trunk line but still copper to the house), we recently had a 53-hour power failure. Within the first FOUR hours, our three main communication systems—Bell Canada’s “landline” telephone, Bell Canada’s cell tower, AND our Rogers cell tower—had ALL STOPPED WORKING! Particularly at risk, during all but two, twelve-hour communication-restoration periods, in the course of this outage, were elderly SENIORS LIVING ALONE. For about half of the power failure, they were UNABLE to reach emergency services with ANY communication technology... INCLUDING special medical alert services. As well, our HOSPITAL's telephone system was ALSO NOT WORKING! What does Bell Canada intend to do to ensure that this never happens again?

[dks]

Thank you for your comments. You make many valid points. Our communication networks are more fragile today than copper. What all telecom companies, not just Bell, do about it is a good question that only they can answer. Let’s hope they invest in redundancy and network support.