VOIP Adapter Instruction manual?

[HammyHamster]

Currently on analog copper phone lines and Bell notified me they will be switching to Fibe later this year. My internet is provided by another company.

Anyone know the brand and model number of the VOIP adapter that will be installed by Bell and link to instruction manual? With my current Internet Service Provider (ISP) their support site contains manual for the VOIP adapter they use if I went with them instead of Bell. (Example: Grandstream HT812.)

Other than having battery backup for all my network equipment, I believe the VOIP adapter can be located anywhere on my home network as long as it has access to my internal home network which has access to Bell modem and near an analog plug for the phone jack. My home network is all hardwired ethernet.

Thanks

[dks · Accepted solution]

Bell currently provides the Giga Hub modem for fibre or the HH3000 for DSL internet. There is no VOIP adapter  provided by Bell for fibre as it is integral to the modem. Unfortunately, supporting non-Bell devices and services is beyond the scope of the Community Forum. I suggest you post your question in Reddit (r/bell) where experienced users may provide answers to your question. 

[HammyHamster]

Thanks for the info! Since the VOIP adapter is built into the modem, I'd have to think about where to place the Bell modem so its close to an analog phone jack.

[dks]

Yes, that is a consideration. At the same time, when Bell fibre is installed, any copper phone extension cord can be plugged into your house circuit at any jack. The internal copper circuit is then physically disconnected from the external copper line. 

[Emukato]

I just switched to BellFibe and I was not aware that my analog phones would no longer work in my house.  I purchased an adaptor HT 801 and my internet connects with the adaptor, but I need to configure the phone port in order for my analog phone to work.  I am not sure what to enter in some of the fields on the configuration screen (eg SIP ID, authentication ID, password).  Has anyone connected an analog phone to a Bell Fibe phone line using such an adaptor.  

[dks]

Thank you for your question. I am confused by your statement. Analog phones should work when plugged into either of the two the phone ports  of the Giga Hub. Can you say more about your configuration? Has your copper line been disconnected as part of the installation? Do you have a phone line plugged into either of the two green ports on the left side of the back Giga Hub? If you plug a phone into one of those ports, can you hear a dial tone? No adapter should be needed. I can use an old rotary phone on fibre except that it can't make outgoing calls. Please let us know how we can help.   

[WelshTerrier]

Good Day.

Bell does not install a VOIP adapter when you convert from copper to fibre. Your Bell phone services will connect directly to your Bell Home Hub or Gig Hub modem.

Bell provides a gateway modem to all of its internet customers. The latest one is the Giga Hub (preceded by the Home Hub 2000, 3000, and 4000). It's a combination modem and router. You can't use your own modem on the Bell network, even if you own it.

With Bell Fibe Internet, you can connect all of your devices to your Bell modem

Your wireless devices can remain wireless. You will need to set up your Wi-Fi network on each of your devices.

Your computers can connect directly to the modem or can also be setup on your wireless network. The preferred choice should be Cat 6 ethernet cable from your computers to the yellow LAN sockets on the back of the Bell Home Hub or Giga Hub modem. If this is not possible due to wiring restrictions, then your computers can also connect wireless.

I have included the following web links that will hopefully answer the majority of your questions.

If you choose to go with Bell for your TV, Internet, & Home phone, Bell will supply a gateway modem.

If you are planning on going with another supplier, your ISP supplier with need to provide you with the equipment you need.

Take care.

[Emukato]

Thanks for your help.  All of my phone jacks seem to be dead except one.  A digital phone works on that jack.  When I plug an analog phone (rotary or touch tone) into that jack, it gives a dial tone briefly and goes silent.  My GigaHub is mounted on the wall in my basement so I cannot access anything on the back of it.  I would like to use my analog rotary phone on my second floor. I have a wifi extender on the second floor, but the only jack on it is for a LAN cable.  I connected a LAN cable to the ATA adapter I purchased, and my computer sees the device and mounts the configuration screen for the adaptor (HT801 Grandstream).  The adaptor has a phone jack,  When I plug in my analog rotary phone, I get a dial tone, but cannot call out or receive calls.  Apparently this is because the adaptor has to be configured to 'register' the phone.  The configuration screen asks for SIP ID#, Authenticate ID and password.  I do not know what to enter for these fields.  Any ideas?  Do you think a wifi extender with a phone jack would work?  Thanks

[dks]

Thank you for the information. The analogue phone will not work at all, then. It would appear that all your phone jacks are dead and not wired to the Giga Hub. It would appear that all but one of your phone jacks are dead and not wired to the Giga Hub.  I believe a media converter would not work on an extender. The Giga Hub can usually be lifted upward and off it's mounting screws for access to the back.