4K TV Ethernet connection to Giga Hub

[4580]

Hello, First I will say that I am not a technical person in this field.

I have Bell's Internet package (500 Mbps) with a Giga Hub and 2 6E pods. Everything in the house is connected via  wireless. The system has worked wonderfully on all my devices except we are having a small issue on our main TV.

The TV is a new 2023 model Hisense 4K. This set uses Google TV operating system in which we stream a number of apps loaded including Bell Fibe, Netflix, Prime, Crave etc. The picture is great on all of the apps. Sometimes watching a show in the Bell Fibe app we experience a stuttering in the video feed and the sound out of sync. This happens mostly during sports; TSN and Sportsnet channels.

So I am looking for some help with this issue. I have an Ethernet cable available at the rear of the TV which runs downstairs where the Giga Hub is located.

My questions are;

1) Can I (should I) directly connect the TV to the Giga Hub using an Ethernet cable?

2) Do I need a device in-between? If so, which type.

3) Which port on the hub should I use. Nothing is plugged into it now. 10GB vs LAN.

4) Are there settings that need to be changed on the Hub?

Any other suggestions are welcome. Thanks

[Vanadiel · Accepted solution]

If you have the option to connect using an ethernet cable, that should be the preferred type of connection as that provides the most stable connectivity.

You would just need the Ethernet cable, no in between devices needed. A free LAN port on the giga hub would be all you need, and no settings need to be changed on the hub.

Once the connection is established you will have to go into your TV menu settings and switch from WiFi to ethernet connectivity.

[dks · Accepted solution]

Those are good questions. If you have the ethernet cable available, then plugging it into the TV and the Giga Hub modem would be fine. Make sure you cable is at least Cat5e and no longer than about 75 feet. You can plug it into any of the four 1 GB sockets in the modem, as you have 500 Mb service. No further action should be required on your part, other than to ensure the TV is taking the signal from the ethernet cable and not the wireless signal from the modem. 

[Shaggy]

Similar question.. kind of, but I wouldn't use the ethernet socket to connect with an Amazon Fire TV, or I should use one of the yellow sockets?

Thanks. 

 

[WelshTerrier · Accepted solution]

Good Day.

Your preferred choice should be to use any one of the four Yellow LAN sockets. If you plan on buying a new cable, you should purchase an ethernet cable that is rated Cat 6. It will handle a wider bandwith & can process more data simultaneously.

Take care.