Bell Home Hub 3000- IP Address range

[MRSNM]

Hello I have a Bell Home Hub 3000 modem, the DHCP IP Range available displays 192.168.2. N till 192.168.2.N+254 whereas my device is connected 192.168.5. y etc, can someone explain why there is a variance. I am very much concerned about this.

[MRSNM]

C:\Users\Dell>ipconfig

Windows IP Configuration

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::6205:e1d0:fdb8:250f%6
IPv4 Address. . . . . . . . . . . : 192.168.5.17
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.5.1

[MRSNM]

C:\Users\Dell>ping 192.168.5.17

Pinging 192.168.5.17 with 32 bytes of data:
Reply from 192.168.5.17: bytes=32 time<1ms TTL=128
Reply from 192.168.5.17: bytes=32 time<1ms TTL=128
Reply from 192.168.5.17: bytes=32 time<1ms TTL=128
Reply from 192.168.5.17: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.5.17:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

[Vanadiel]

Look at your ethernet settings. It says "McAfee_VPN properties"...

If you can drop down to a CMD prompt and type in tracert 1.1.1.1 it would show the route your packets take to reach 1.1.1.1

Pretty sure that will not show a Bell route...

One other explanation is that you are not using the WiFi network of the HomeHub, and are using your own Wireless network provider like another wireless access point, or a router with WiFi capabilities other than the Bell modem. I noticed all your devices with the "wrong" IP are wireless devices...

[ZaneP]

Bell 012 is likely the name of the SSID for your Bell wifi. It's not the name of your modem. 

Re MAC address: if that's not the one for your modem, then which device does it belong to? You need to look at every device connected to your LAN to find out. It could be a randomized MAC address which some people (often kids) do to get around any restrictions on Internet access (like time of day, duration, etc)

The screenshot you posted shows a VPN connection running, as part of a MacAfee software package. It's turned on. If you didn't enable the MacAfee software, then it's possible that someone else did.

But to be 100% sure: as @Vanadiel said, go to  https://whatismyipaddress.com/ . If the public IP address points to a different city or region, province, or country than the one you're in, then that VPN is running.

Log into your modem. Under Service Health, click on Internet. If the public IP address is not the same as the one in What's My IP then there's a VPN running. 

@Vanadiel has just posted, with a scenario that you need to look into. 

[MRSNM]

@ZaneP @BellPatricia 

Okay, why my Bell Modem (ending in 52) is connecting to another modem whereas i checked my family members that is not the case? Isnt it bizarre no?

As well, I have no device with that MAC address and my children including other family members have devices that I purchased and this MAC address does not belong to any device. I have checked. As I shared above, this device gets connected when I put the power cable to the modem and nothing is attached to the LAN port/ethernet ports and also over wifi. 

This McAFFEE Polar bear tunnel started in April shortly after I got Bell connection (April of this year) and using the whatsmyip search, my IP address starts in 66. and that is def not Bell IP. I have never purchased VPN from MCAffee ever and the reason I am getting concerned day by day - i have young children at home. 

Can someone at Bell reply.  

[Vanadiel]

Are you referring to the little screen on the modem? If you do, that is the message that the modem is connected to the fibre network, and the MAC address is the MAC address the modem uses.

According to your ipconfig information, you default gateway is 192.168.5.1

If you put that into a web browser, what do you get? if that is the HH3000 you should get it's web page. 

I am curious: did you have to change any WiFi logon information when you switched to Bell Fibre?

[MRSNM]

Can you expand on your question- change to any wifi logon information? If you mean user name i.e. bell SSID name , then no.

[Vanadiel]

If you did not change any login information and SSID on any of your WiFi devices, than you are connecting to a wireless access point you previously had. Perhaps another router, a wireless access point in your home? You are not on a HH3000 SSID, but on another SSID. 

How did you connect using WiFi on your previous internet service?

[ZaneP]

Hope this gets solved for you by Bell. I'm out.

Good luck!

[MRSNM]

Thank you for helping and taking the time to reply @ZaneP 

I have not received any response on the firewall by McAffee- this was added by Bell in April. and when I checked the DHCP range at my family member living closer to my house, their rainge is the bell dedicated and not the one I am connected to 192.168.5.10 etc

[MRSNM]

@Vanadiel @BellPatricia 

All my devices are connect to the Bell Primary Wifi and some using the ethernet port on the modem. This DHCP range is not the range that bell mentions in the advanced settings. 

[MRSNM]

@Vanadiel @WelshTerrier 

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::6205:e1d0:fdb8:250f%6
IPv4 Address. . . . . . . . . . . : 192.168.5.17
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.5.1

C:\Users\Dell>tracert 1.1.1.1

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.5.1
2 13 ms 15 ms 16 ms 10.11.0.177
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * 16 ms * cksnon1673w_lag38.net.bell.ca [142.124.127.46]
7 * * 16 ms cr02-toroonxnhrz-bundle-ether1.net.bell.ca [142.124.127.209]
8 16 ms 16 ms 14 ms cr02-toroonxnhrz_bundle-ether10.net.bell.ca [142.124.127.39]
9 * 14 ms * 108.162.239.32
10 14 ms 14 ms 14 ms 172.69.206.4
11 15 ms 14 ms 16 ms one.one.one.one [1.1.1.1]

[MRSNM]

here is the response I get when I typed 192.168.5.17 to the my web browser- google

This site can’t be reached

192.168.5.17 refused to connect.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

Reload

Hide details

Check your Internet connection

Check any cables and reboot any routers, modems, or other network devices you may be using.

Allow Chrome to access the network in your firewall or antivirus settings.

If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.

If you use a proxy server…

Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings… > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN".

[MRSNM]

Sorry - missed replying to you, although u are out... I have the DHCP toggle on and the range i have is

Start:  192.168.5.10 END: 192.168.5.254 and that was the screenshot I have been trying to post since i created this post

@ZaneP @Vanadiel @WelshTerrier @BellPatricia 

[Vanadiel]

If that is the range you have set, then everything works as expected...

Start:  192.168.5.10 END: 192.168.5.254

You will get IP's assigned in the 192.168.5.x range.

Your original post said: Hello I have a Bell Home Hub 3000 modem, the DHCP IP Range available displays 192.168.2. N till 192.168.2.N+254